Games Account Supervisor

Requirements:

1.Minimum of 3 years of experience in a leadership role, preferably in a gaming industry or department.

2.Customer service related work experience is preferred.

3.Have an understanding of the game industry and a passion for playing games。

4.Excellent communication and interpersonal skills, with the ability to effectively motivate and inspire team members.

5.Strong problem-solving and decision-making abilities, with a focus on finding practical solutions and driving results.

6.Ability to adapt to changing priorities and work well under pressure in a fast-paced environment.


Responsibilities:

1.Monitor team performance, productivity, and quality of work, taking corrective actions as necessary to ensure targets are hit.

2.Foster a positive and collaborative team culture, promoting open communication, teamwork, and a customer-centric mindset.

3.Conduct regular team meetings to communicate updates, share best practices, and address any challenges or concerns.

4.Develop and implement training programs to enhance team members' skills and knowledge, ensuring continuous improvement and professional development.

5.Collaborate with other departments and stakeholders to streamline processes, resolve issues, and drive cross-functional initiatives.

6.Lead and manage a team, providing guidance, support, and coaching to maximize their performance and professional growth.

7.Set clear objectives and performance expectations for team members, ensuring alignment with departmental and company goals.

8.Act as a point of escalation for complex customer inquiries or complaints, ensuring timely and satisfactory resolutions.

9.Prepare and analyze reports on team performance, KPIs, and customer feedback, providing insights and recommendations to management.