Account Executive

1 Month ago • 5 Years + • Account Management

Job Summary

Job Description

Lorikeet is seeking a foundational Account Executive to drive growth by securing new enterprise customers and expanding presence in key markets. This role involves working directly with technical founders to refine sales strategy, establish a playbook for future sales members, and shape product strategy and roadmap. You will sell a transformative AI solution that delivers measurable ROI to customers, working with technical decision-makers. The ideal candidate is strategic, customer-focused, excited about AI, comfortable selling to technical and business stakeholders, and motivated by impact in a fast-moving startup.
Must have:
  • 5+ years of enterprise SaaS sales experience
  • Proven track record of meeting sales targets
  • Comfortable with complex sales cycles
  • Effective communication of technical concepts and ROI
  • Natural curiosity about customer operations
  • Excellent communicator, builds trust and relationships
  • Excited about AI and its potential
Good to have:
  • Experience with AI tools
  • Experience in B2B software or AI-driven solutions
  • Experience in early-stage/entrepreneurial settings
  • Experience selling innovative products in new markets
Perks:
  • Warm, mature, in-office flexible culture
  • Low ego, high trust team
  • No tolerance for 'talented jerks'
  • Work efficiently and flexible hours
  • Commitment to building a diverse team
  • High pay, high expectations, high performance
  • Uncapped commission with aggressive accelerators
  • Equity stake in the business
  • On the technical cutting edge
  • No nonsense recruitment process

Job Details

About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have dozens of paying customers with five to six figure contracts, real revenue, an exciting roadmap and a strong sales pipeline. We're well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

- The largest telehealth company in Australia

- The largest bank for teens in the US

- One of the largest NFT marketplaces by trading volume

- One of the largest Web3 gaming companies

- … and a handful of other enterprise customers with over 1 million support tickets a year.

What's unique about this opportunity?

  • Warm, mature, in-office flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

  • High pay, high expectations, high performance. We're building a small, great team. We aim to match unicorn / scale up pay for OTE and offer uncapped commission with aggressive accelerators, as well as an equity stake in the business. Our team gets the same monthly updates we send to our investors because they're investors and owners too.

  • On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.

  • No nonsense recruitment process. The process is: 1) informal chats with Robbie and Steve to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together!

About the role and you

This is a foundational sales opportunity to join Lorikeet's nascent Account Executive team. You'll be instrumental in driving our growth by securing new enterprise customers and expanding our presence in key markets. You'll work directly with our technical founders to refine our sales strategy, establish the playbook for future sales team members, and help grow the team. We’ve been selling the product so we know the value of sales perspectives in product development, and you’ll have a seat at the table in shaping our product strategy and roadmap.

You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision-makers who understand the value of automation for their support operations. Your success will directly impact our company trajectory and establish you as a key leader in our organization.

Our customers and revenue are >50% in the US, but today most of our team and our headquarters is in Sydney, Australia, where we'd love to host you for onboarding.

The right candidate

We're looking for a strategic, customer-focused sales professional to help us accelerate our growth. This role is perfect for someone who is:

- Excited about AI and can effectively communicate its transformative potential to complex businesses

- Naturally curious about customers' business challenges and motivated to find the right solutions

- Comfortable selling to technical and business stakeholders in enterprise organizations

- Motivated by impact and wants to play a key role in an early-stage, fast-moving startup

As an early team member, you'll have the agency to take initiative and shape our sales approach. You'll influence not just individual deals, but our entire go-to-market strategy.

What you'll do

- Own the full sales cycle for enterprise prospects, from prospecting to closing deals

- Develop deep understanding of customer support operations and articulate how Lorikeet's AI can transform them

- Partner with our product and implementation teams to ensure smooth customer onboarding

- Help establish sales processes, documentation, and best practices as our founding AE (we have an AI-first, next-gen stack that includes Attio as a CRM, Grain for recording and coaching, and Unify, Rox and Clay for account intelligence, planning and prospecting - we’d welcome your input on selecting and building the right stack)

- Provide market intelligence and customer feedback to inform product development

- Build and nurture relationships with key decision-makers at target accounts

- Collaborate with founders to refine our value proposition and sales messaging

- Meet and exceed revenue targets through both new customer acquisition and expansion

You might be a fit if you

- Have 5+ years of experience in new business / acquisition enterprise SaaS sales, ideally in B2B software or AI-driven solutions

- Have a proven track record of building pipeline and consistently meeting or exceeding sales targets, ideally in an early stage or entrepreneurial setting that involves creating structure and selling innovative products in new markets

- Are comfortable with complex, consultative sales cycles and selling to multiple stakeholders

- Can effectively communicate technical concepts and ROI to both technical and business audiences

- Are naturally curious and enjoy understanding the nuances of customer operations

- Are an excellent communicator who can build trust and relationships at all levels

- Are excited about AI and its potential to transform how businesses operate (experience with AI tools is a plus)

Applicants must be based in London and eligible to work in the UK without sponsorship.

If you don't quite match this but have a unique background, skillset, or experience that you think we should consider we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

Similar Jobs

FICO - Key Account Manager

FICO

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Globalization Partners - Senior Product Manager

Globalization Partners

Ireland (Remote)
1 Month ago
Temporal Technologies - Senior Operations Analyst, Revenue Operations

Temporal Technologies

United States (Remote)
1 Month ago
Postman - Hybrid Account Executive, Eastern Europe

Postman

London, England, United Kingdom (Hybrid)
1 Month ago
appier - Customer Service Specialist , Ad.Creative

appier

Taipei City, Taiwan (On-Site)
3 Weeks ago
Snappr - Account Manager

Snappr

Manila, Metro Manila, Philippines (On-Site)
1 Year ago
SSC Technologies - Sr Account Executive Alternative Investments

SSC Technologies

Houston, Texas, United States (Remote)
2 Months ago
Greenworks Sunrise Global Marketing - Senior Financial Accountant Analyst

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
1 Month ago
ChainGuard - Enterprise Account Executive

ChainGuard

Tennessee, United States (Remote)
1 Month ago
Fieldguide - Enterprise Account Executive

Fieldguide

San Francisco, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Veeam Software - Backend Developer

Veeam Software

Seattle, Washington, United States (Remote)
3 Months ago
entrata - Regional Vice President of Sales | IC Role | Texas Region

entrata

United States (Remote)
10 Months ago
Granicus - Senior Product Designer

Granicus

Costa Rica (Remote)
3 Weeks ago
Cognite - Customer Business Executive

Cognite

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
2 Months ago
Yodlee - Information Security Risk Management Director

Yodlee

Berwyn, Pennsylvania, United States (Hybrid)
5 Months ago
appzen - Implementation Success Manager

appzen

Pune, Maharashtra, India (On-Site)
2 Months ago
Cognite - Vice President Global Academy

Cognite

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
zeta - Senior Information Developer/Technical Writer

zeta

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Highspot - Customer Success Manager, SMB

Highspot

Hyderabad, Telangana, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Qualcomm - Staff RF Analog IC Design Engineer

Qualcomm

Cambridge, England, United Kingdom (On-Site)
3 Months ago
Pattern - Director of Advertising

Pattern

London, England, United Kingdom (Hybrid)
2 Months ago
Playground Games - Associate Technical Designer - Contract

Playground Games

Royal Leamington Spa, England, United Kingdom (Hybrid)
3 Weeks ago
Flexra Software - Partner Business Manager (FinOps)

Flexra Software

United Kingdom (Remote)
3 Weeks ago
Halon - Senior Animator

Halon

United Kingdom (Hybrid)
4 Weeks ago
Kwalee - Process Transformation Specialist

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
1 Month ago
NBC Universal - Weekend Editor/Weekday World Editor

NBC Universal

London, England, United Kingdom (On-Site)
1 Month ago
Bragg - Corporate Governance Officer

Bragg

London, England, United Kingdom (Hybrid)
1 Month ago
Square - Supervisor

Square

Solihull, England, United Kingdom (On-Site)
4 Weeks ago
Square - Senior Liability Data Analyst

Square

Brighton And Hove, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

ChainGuard - Enterprise Account Executive

ChainGuard

Germany (Remote)
1 Month ago
Adyen - Manager, Account Management, Adyen for Platforms

Adyen

New York, United States (On-Site)
3 Months ago
Varonis  - Payroll Specialist

Varonis

New York, United States (On-Site)
1 Month ago
Dialpad AI - Account Executive, Majors

Dialpad AI

United States (On-Site)
1 Month ago
Rippling - Account Manager, Small and Medium Business

Rippling

New York, United States (Hybrid)
3 Months ago
Axon - Senior Enterprise Account Executive

Axon

San Francisco, California, United States (Remote)
6 Months ago
EvenUp - Account Executive

EvenUp

Portland, Oregon, United States (Remote)
4 Weeks ago
Axon - Senior Accountant, Revenue Policy & Enablement

Axon

San Francisco, California, United States (Hybrid)
1 Month ago
DevRev - Account Executive

DevRev

Buenos Aires, Buenos Aires, Argentina (Hybrid)
1 Month ago
hogarth - Account Executive (FMCG)

hogarth

Bangkok, Thailand (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Sydney, New South Wales, Australia (On-Site)

Sydney, New South Wales, Australia (On-Site)

United States (Remote)

Sydney, New South Wales, Australia (On-Site)

Sydney, New South Wales, Australia (On-Site)

United States (Remote)

London, England, United Kingdom (On-Site)

Sydney, New South Wales, Australia (On-Site)

Sydney, New South Wales, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by Lorikeet

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug