About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD $50m from leading VCs and angel investors, including QED (Capital One founder), Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• The largest telehealth company in Australia,
• The largest bank for teens in the US,
• One of the largest NFT marketplaces by trading volume,
• The leading virtual specialty-care platform in the US,
• One of the largest flexible rent-payment platforms in the US,
• One of the largest Web3 gaming companies
• … and a handful of other enterprise customers with over 1 million support tickets a year.

What's unique about this opportunity?

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.
• High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.
• No nonsense recruitment process. The process is: 1) informal chats with Michelle and Steve to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

About the role and you

We're looking for a founding Product Marketing Manager to define how the world sees Lorikeet. Our product consistently wins against competitors—but only when prospects truly understand what we've built. As Lorikeet is a fully sold motion, we need someone who can translate our technical edge into messages that resonate across healthtech, fintech, and beyond. This is a rare chance to architect positioning from scratch and watch it directly drive revenue. You'll own the narrative that turns skeptical buyers into believers, crafting the story that carries through every customer interaction and powers our go-to-market engine.

What you'll do

• Craft positioning, messaging, and feature storytelling that differentiates Lorikeet in every conversation
• Design and execute go-to-market strategies for product feature launches
• Partner with engineering and product to ensure we build what wins in the market
• Collaborate with content and growth to deliver the right message to the right buyer at every stage including via paid and organic channels
• Build sales enablement tools that accelerate deal cycles e.g. pitch decks, customer case studies, battle cards, and objection handling frameworks
• Lead customer research to sharpen our value proposition and messaging strategy

The right candidate

The right candidate is equal parts strategist, researcher, storyteller, and executor but most importantly, a builder and shipper. You gain energy from taking ownership of complex problems and move quickly from insight to high-quality deliverables.

You might be fit if you:

• 5+ years experience in B2B product marketing in high growth SaaS
• Experience or interest in customer experience transformation and agentic AI
• Strong product marketing fundamentals including positioning, messaging, go-to-market strategy, and campaign execution are essential.
• Track record of impactful feature launches, communicating complex features to different audience segments in a non-PLG context
• Demonstrated impact translating product messaging to campaigns that drive user acquisition and retention
• Strong analytical skills for measuring and optimizing campaign performance
• Are excited by the chance to help build a category-defining company where you can own outcomes end-to-end

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

Lorikeet uses Automated Employment Decision Tools (AEDT) to assist in the candidate screening process. These systems help us efficiently review a high volume of applications by analyzing qualifications, skills, and experience against the requirements of the job description.

The use of AI is intended to enhance, not replace, human judgment. Final hiring decisions are made by human recruiters and hiring managers who review all relevant information, including AI-generated assessments, to ensure a fair and comprehensive evaluation.

Our AI systems are regularly audited and monitored to prevent and mitigate bias. We are committed to ensuring that our technology-assisted processes comply with all federal, state, and local anti-discrimination laws.

If you require a reasonable accommodation to participate in our application process, please contact us at: people@lorikeetcx.ai