Senior Manager, Merchant Account Management

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Merchant Team is dedicated to overseeing, shaping, and growing the business of our merchant partners. We develop and execute go-to-market strategies with the goal of serving our community while creating mutually beneficial collaborations with merchants. Our mission is to help enhance their business offerings and positively impact the lives of their customers through the Grab platform.

Get to Know the Role

We are seeking a Senior Manager for Account Management to lead a dynamic team of account leads and managers. You will drive business growth, establishing business relationships with our merchant partners, and navigating strategic initiatives. Your role will involve creative planning, excellent execution, and strong team communication to maximize value in partnership negotiations and implementations. Essentially, we are looking for a seasoned sales leader with ambition and drive, able to build partnerships to support a variety of high-priority F&B, Mart, and FMCG programs.

You will report directly to the Head of Merchants. This is a hybrid role, where you will need to travel to our Ortigas office.

The Critical Tasks You will Perform

You will:

• Oversee Go-to-Market Activities: Manage the go-to-market strategies for merchants, taking on commercial and revenue responsibilities.
• Set and Achieve Sales Targets: Define sales targets, drive monetization, and ensure the team is equipped with the necessary initiatives to meet their targets.
• Strategic Direction: Provide strategic guidance in developing Grab strategies that align with merchant partners' objectives.
• Build Business Relationships: Build business relationships with merchant partners through regular engagements.
• Collaborate Across Departments: Work with other departments to ensure excellent end-to-end merchant service and responsiveness to market trends and needs.
• Mentor: Lead and mentor teams of account leads and managers, promoting their development and success.

What Essential Skills You will Need

• Sales and Account Management Experience: At least 10 years of experience in sales and account management, preferably within the FMCG industry.
• Strong communication, selling, and negotiation skills to build and maintain relationships with internal and external stakeholders.
• Leadership: Demonstrated passion and able to motivate and guide teams.
• Team Collaboration: Act as a team player and passionate leader in a multifunctional environment.
• Strong organizational abilities and analytical skills to drive strategic initiatives and achieve business objectives.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.