Health Coach Coordinator

Description

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

overview:

Position Description:

• Create a culture of well-being at the worksite level 
• Increase awareness and engagement in the client-wide well-being programs
• Provide customized support to designated locations/business units
• Promote well-being through meaningful interactions with employees
• Assist with day-to-day delivery of established programs with direction from client and WebMD account team
• Assist with program promotion, including development and/or distribution of promotional materials
• Provide 1:1, video, and/or group health coaching
• Assist participants’ progress through the stages of change for at-risk behavior
• Utilize Motivational Interviewing techniques to elicit behavior change and reduce participant ambivalence
• Perform biometric screenings via fingerstick utilizing CardioChek analyzers for results retrieval
• Perform blood pressure measurement screenings (manual and automatic)
• Perform annual vision testing across designated client sites using an Optec 5000 machine
• Coordinate logistics and implement client-wide challenges, screenings, promotions, programs, events, etc.
• Encourage and support well-being policies at the client worksites (e.g., smoking, cafeteria, vending machines)
• Develop and facilitate educational programs (i.e., courses, workshops, special events, and tabling events)
• Deliver presentations both in-person and virtually
• Coordinate and maintain a Well-being Champion Network
• Collaborate with client’s HR/Benefit teams, and other departments as applicable
• Develop and maintain files of community resources and health content for augmenting program delivery when necessary
• Create and execute annual project plans, including development of delivery/implementation plan, action plans and tracking key project milestones for assigned sites
• Document all key decisions from meetings and client conversations
• Track and report on all participant-facing activities (e.g., coaching interactions, presentations, tabling events, challenges, etc.)
• Monitor expenditures to assure spending remains within client's specified guidelines
• Regular utilization of WebMD management information systems to track and evaluate program
• Participate in both internal WebMD and client meetings
• Other duties specific to account as assigned by client or WebMD (e.g., other in person health assessments, support fitness center, etc.)

qualifications, skills and experience:

• Minimum of a bachelor's degree required in a health-related field
• 2 years Wellness Coordinator/Health Coaching or similar health and wellness client-facing experience
• Available to travel to additional out of state client locations to support wellness program
• Excellent communication/people skills, including proven ability to adapt to individual communication styles and client work groups, including office and manufacturing environments
• Project management and planning skills   
• Experience delivering presentations to small and large groups    
• Organizational and time management skills, including the ability to maintain multiple projects while meeting deadlines 
• Independent problem solving and decision-making ability
• Ability to work autonomously at client location while working collaboratively with remote WebMD account team members 
• Demonstrated enthusiasm for interacting with participants
• Experience and comfort using Microsoft and Google office products

Preferred:

• Certified Wellness Practitioner, CHES, Wellcoaches certification
• Previous experience conducting fingerstick TC/HDL/GLU screenings, blood pressure measurement, and results coaching
• Experience and comfort delivering health presentations/programming and interacting with participants both in-person and virtually