Senior Business Operations Analyst

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"The Sales Business Operations Analyst will join our Global Go-To-Market Process team, applying their operational and analytical expertise to drive the definition, design and implementation of global processes that will enable and enhance our sales organization as well as provide strategic insights to our executive team. As a true self starter who is able to quickly grasp new concepts, the Sales Business Operations Analyst will become an expert on several of our sales processes globally. Working in a highly collaborative manner, this role will partner with many areas of the Software business, including the Product and Technology organization, Sales, Marketing, Finance, Legal, and Regional Operations, to optimize sales productivity and effectiveness, while continually refining and improving our processes. Excellent communication skills, business requirements gathering and the ability to build strong internal relationships are a necessity for this role. As a member of the Global Go-To-Market Process team, this person must possess the ability to operate in a fast-paced environment where taking ownership and initiative is the foundation for success. This will be a fun, challenging, and rewarding role! " - Business Operations, Senior Director

What You'll Contribute  

• Help oversee several global sales support processes.

• Learn about our products and sales processes to anticipate questions from the leadership and several other internal stakeholders. 

• Partner with multiple, cross-department business stakeholders, as well as other business operations counterparts, to drive the execution of process improvements. 

• Collaborate with global internal stakeholders to deeply understand business processes and establish business requirements – documenting them in a clear, well-organized, and effective manner.

• Discover and launch process improvements as our business grows and changes.

• Gather feedback from key stakeholders and provide recommendations on the best way to advance program goals.

• Manage communication with various program teams and executive leadership to ensure alignment.

• Support, and potentially own, additional processes supported by the GTM Process team including sales lifecycle processes, general sales process improvements, account plans, contract management and pricing approvals.  

• Facilitate and moderate tough discussions to keep programs on track and raise issues when needed.

• Ensure program deliverables are completed on time and on budget

• Schedule and moderate program review meetings as needed

• Develop Program Plans and manage the Program Plans through to completion to ensure they are being executed

• Produce and catalog all program documentation including program charters and weekly reporting

• Develop reports/dashboards and communicate on a regular cadence to relevant stakeholders to keep everyone informed

• Monitor and control KPI's of processes that are currently in place and processes that will be implemented or improved in the future.

• Provide training and enablement on processes supported by the GTM Sales team to several cross-functional teams across the globe.

• Cross train on other processes supported by the Global Sales Operations team to provide coverage and support as needed.

• Leverage Microsoft PowerPoint to communicate business needs in a clear and visionary way, gaining leadership support and buy-in. 

What We’re Seeking 

• Advanced knowledge on sales lifecycle and processes in software industry corporations.

• Ability to partner with sales teams and other internal stakeholders to gather business requirements and drive process improvements. 

• Proven organizational, analytical, business requirements gathering and project management skills.

• Experience leading process development, implementation, enablement and rollout.

• Software industry experience including a basic understanding of Software contracting (e.g. licensing terms, subscriptions, renewals, etc.). 

• Experience analyzing and presenting data and information to senior stakeholders.

• Excellent communication skills (written and oral) and inter-personal skills. 

• Experience using Salesforce in general for sales lifecycle processes.  

• Experience working with multiple business units and acting with a sense of urgency. 

• Must be flexible, adaptable, and able to respond to shifting priorities, while quickly learning and improving global processes. 

• Skilled in leveraging the Microsoft suite, including PowerPoint, Word, and Excel. 

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Accounting, or related field. 

• Extra Credit: Attention to Detail #your favorite vacation spot on your resume.

Our Offer to You 

• An inclusive culture and work environment that strongly reflect our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, flexible work model, employee resource groups, and social events to promote interaction, social give back and camaraderie.

#LI-MR1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy