Senior Collection Strategy System Analyst
Job Summary
Job Description
As a Senior Collection Strategy System Analyst, you will be responsible for driving the strategy and optimization of debt collection systems, including the Debt Management System (CBOSS) and Auto-Dialer System (Ameyo Platform) supporting approximately 700 desk collectors. Your role will focus on managing system parameters to improve performance, ensuring configuration accuracy, and aligning system capabilities with evolving business needs. You will monitor the impact of system adjustments, provide data-driven recommendations, and collaborate with cross-functional teams to implement enhancements and support automation initiatives. This role is ideal for someone who enjoys working with systems and data, has strong analytical thinking, and is passionate about improving operational efficiency through technology. The Collection Strategy Team sits within the Risk Department and plays a pivotal role in shaping and optimizing collection approaches across the credit lifecycle.
Must have:
- At least 3 years of experience in a strategy or product management role at a tech company
- Strong analytical skills
- Innovative mindset
- Able to work under high pressure and high performance target
- Strong ownership for KPIs
- Must be result-driven, able to manage compliance while maintaining positive result
Good to have:
- Managing system operations
- Managing system parameter and strategy - Debt management system and Dialer
- Initiate system and channel enhancement
- Optimizing parameter strategy and conduct analyst
5 skills required
Job Details
About The Role
As a Senior Collection Strategy System Analyst, you will be responsible for driving the strategy and optimization of our debt collection systems, including the Debt Management System (CBOSS) and Auto-Dialer System (Ameyo Platform) that support approximately 700 desk collectors. Your role will focus on managing system parameters to improve performance, ensuring configuration accuracy, and aligning system capabilities with evolving business needs. You will monitor the impact of system adjustments, provide data-driven recommendations, and collaborate with cross-functional teams to implement enhancements and support automation initiatives. This role is ideal for someone who enjoys working with systems and data, has strong analytical thinking, and is passionate about improving operational efficiency through technology.
What You Will Do
- Managing system operations
- Managing system parameter and strategy - Debt management system and Dialer
- Initiate system and channel enhancement
- Optimizing parameter strategy and conduct analyst
What You Will Need
- At least 3 years of experience in a strategy or product management role at a tech company
- Strong analytical skills
- Innovative mindset
- Able to work under high pressure and high performance target
- Strong ownership for KPIs
- Must be result-driven, able to manage compliance while maintaining positive result
About The Team
The Collection Strategy Team sits within the Risk Department and plays a pivotal role in shaping and optimizing our collection approach across the credit lifecycle. We are a data-driven, impact-oriented team responsible for designing strategies that balance portfolio performance, customer experience, and operational efficiency. Our work directly supports the company’s financial health and risk mitigation efforts, making us a key stakeholder in business decision-making.We collaborate closely with data scientists, product managers, operations, legal, and external partners to continuously enhance our strategies through experimentation, analytics, and automation. Joining our team means being part of a dynamic environment where your insights and decisions will directly influence outcomes at scale.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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