Senior Delivery Manager
Job Summary
Job Description
Bounteous is a digital transformation consultancy seeking a Senior Program Delivery Manager to lead high-impact programs for enterprise clients. This role involves driving digital transformation with a focus on personalization, experimentation, and data-informed decision-making across martech, telecom, and enterprise technology. You will coordinate delivery across global teams, manage executive stakeholders, and promote information security practices. Responsibilities include leading end-to-end program delivery, managing global cross-functional teams, overseeing program governance, acting as a strategic advisor to clients, and managing delivery metrics. The role also supports digital experimentation, personalization, CRO, and A/B testing efforts, ensuring compliance with SOWs and facilitating Agile ceremonies.
Must have:
- 10+ years of experience in IT services or consulting
- Experience leading large-scale digital transformation programs
- Experience in martech or telecom industries
- Managing distributed global teams
- Stakeholder engagement and risk mitigation expertise
- Proficiency with Jira, Confluence
- Familiarity with Agile delivery models
- Strong communication and interpersonal skills
- Ability to synthesize data for decision-making
Good to have:
- Bachelor's degree or equivalent experience
- Familiarity with Adobe Experience Cloud
- Knowledge of data analytics platforms
- Data storytelling experience
- PMP and/or CSM certification
- Telecom industry experience
13 skills required
Job Details
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are seeking a Senior Program Delivery Manager to lead high-impact programs for enterprise clients in a dynamic client-vendor IT services environment. This role focuses on driving digital transformation with an emphasis on personalization, experimentation, and data-informed decision-making across martech, telecom, and enterprise technology initiatives. You will coordinate delivery across global teams and serve as a strategic liaison for executive stakeholders.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Key Responsibilities
- Work 2–3 days per week onsite at the client location to support delivery execution, stakeholder engagement, and cross-functional coordination
- Lead end-to-end delivery of complex programs, ensuring outcomes are aligned with KPIs, OKRs, timelines, and quality standards
- Manage global, cross-functional teams across India and US time zones, maintaining strong communication and execution rhythm
- Oversee program governance: execution, capacity planning, estimation, risk management, and cadence-based reporting (QBRs, MBRs)
- Act as a strategic advisor to client stakeholders, aligning program outcomes with business goals
- Manage and monitor delivery metrics such as budget tracking, resource utilization, forecasting, and financial performance using Jira, and similar tools.
- Support digital experimentation and personalization efforts including A/B testing, multivariate testing, and CRO strategy implementation
- Partner with design, analytics, and product teams to deliver tailored, data-driven user experiences
- Coordinate delivery in compliance with SOWs, MSAs, and commercial constructs
- Facilitate Agile ceremonies and best practices to ensure iterative delivery and continuous improvement
- Deliver projects and differentiated client outcomes in areas involving personalization, CRO, AB testing, and experience optimization
Required Skills & Experience:
- 10+ years of experience in IT services or consulting, focused on program and delivery management
- Experience leading large-scale programs in digital transformation, martech, and/or telecom industries
- Experience working in a digital marketing agency, with the ability to effectively manage and coordinate strategy, experience design, and analytics teams across complex programs.
- Strong understanding of personalization strategies, CRO methodologies, and A/B or multivariate testing tools and frameworks.
- Proven ability to manage distributed delivery teams across global time zones
- Expertise in stakeholder engagement, governance frameworks, and risk mitigation
- Understanding and adaptability to the dynamics of a vendor–client delivery environment
- Proficiency with delivery and reporting tools like Jira, Confluence, and similar tools.
- Strong familiarity with Agile and iterative delivery models
- Excellent communication and interpersonal skills with the ability to influence across technical and executive audiences
- Ability to synthesize data and analytics into meaningful insights that drive delivery and optimization decisions
Preferred Qualifications
- Bachelor’s degree or equivalent experience
- Familiarity with Adobe Experience Cloud (especially Adobe Target, Adobe Analytics, AEM)
- Knowledge of data analytics platforms and frameworks
- Data storytelling experience — turning analysis into clear, actionable narratives for stakeholders
- PMP and/or CSM certification preferred
- Experience with the Telecom industry is a plus.
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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.
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