Senior Delivery Partnership Manager

Company Description

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely

Job Description

With McDelivery accounting for 20% - 30% of total UK&I volume, we’re continuing our journey of strategic optimisation. As Senior Delivery Partnership Manager, you’ll play a pivotal role in driving this evolution, leading relationships with our key third-party operators (3POs) cross the UK and Ireland: Uber, Just Eat, and Deliveroo.

Reporting to the Delivery Director, you’ll be the central point of contact for our delivery partners championing operational excellence, influencing strategic growth and ensuring our partners deliver outstanding service to our restaurants and customers. This is a high impact role with visibility across the UK&I business and the opportunity to shape one of McDonald’s most dynamic growth areas.

What You’ll Be Doing:

• Building strong, collaborative partnerships and educating 3POs on McDonald’s operations.
• Co-developing and executing annual Joint Business Plans with each delivery partner.
• Collaborating with Tech to support successful launches and platform enhancements.
• Holding 3POs accountable for courier conduct and experience.
• Influencing partners to expand coverage, extend trading hours, and invest in marketing.
• Leading day-to-day relationships with Uber Eats, Just Eat, and Deliveroo.
• Managing and developing a direct report, fostering growth and capability.
• Monitoring and challenging performance against SLAs to ensure gold-standard delivery.
• Partnering with internal teams including Field Services, McOpCo, National Ops, Marketing, and Global markets.
• Representing McDonald’s externally and presenting insights to senior stakeholders.

Qualifications

What You’ll Need:

• Deep understanding of McDonald’s business, ideally with experience in Operations, Field Services, or Delivery.
• Strong vendor/supplier management experience, preferably with third party operators (3POs) or within the quick service restaurant (QSR) sector.
• Experience working with Franchisee business owners is a plus.
• Strong influencing and relationship building skills, with a collaborative mindset.
• Strategic thinking and sound decision making, with the ability to work autonomously.
• Proven negotiation, planning, and performance analysis capabilities.
• Confidence in presenting to senior stakeholders and representing the brand externally.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

Additional Information

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid