Senior Director, Clinical Shared Services

Company Description

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.

If you're ready to live Chamberlain Care®, we invite you to apply today!

In our U.S. locations, we operate on a hybrid work model with four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Job Description

The Senior Director of Clinical Shared Services is responsible for the development, management, and continuous improvement of clinical compliance activities for all Chamberlain University students. Additionally, the Director is responsible for practicum and fieldwork operations in the Chamberlain University post-licensure/graduate programs. These responsibilities include but are not limited to: clinical compliance and practicum/fieldwork operations and financial management; market development of an inventory of sites and preceptor/mentor agreements; direct management of practicum/fieldwork coordination personnel, compliance specialists, administrative coordinators, and contract specialists; delivering superior service to students engaged in a practicum or fieldwork experience in a Chamberlain University post-licensure program; and achieving targeted service metrics for practicum/fieldwork services shared across all post-licensure programs.

• Oversees Chamberlain University’s clinical compliance for all Chamberlain University students who are required to participate in clinical experiences
• Manages practicum and fieldwork operations for all post-licensure/graduate programs.
• Manages multiple teams of people responsible for the coordination, approval, contractual arrangements, compliance, and evaluation of clinical experiences for all Chamberlain University post-licensure programs.
• Tracks key academic and business metrics related to clinical programs; consistently seeks to improve the quality and value of the practicum/fieldwork student experience.
• Works collaboratively with all colleagues who support post-licensure program directors and deans to ensure coordination and consistency of the College’s mission, philosophy, and educational outcomes across settings and programs.
• Ensures compliance with legal, accreditation, and regulatory standards, including the timely completion of required reports.
• Responds to and resolves questions and concerns regarding clinical compliance and practicum/fieldwork operations.
• Develops and manages a budget to support clinical compliance and practicum/fieldwork operations.
• Proposes and executes strategic plans that align process improvements and resource utilization to Chamberlain University’s growth strategy.
• Participates in academic planning and scheduling in order to establish scalable and repeatable processes that predict timely practicum/fieldwork identification, site approvals, and student preparation for practicum and fieldwork courses.
• Utilizes SalesForce and other technologies to improve efficiencies and provide regular reporting that measure clinical compliance and utilization, student satisfaction, preceptor/mentor satisfaction, and other metrics that show program success.
• Establishes, maintains, and measures relationship management processes with large systems, national agencies, and local healthcare agencies and community partners for clinical experiences.
• Liaises with other functional areas to establish scalable and repeatable processes with interdependencies on resources across the organization.
• Serves as the subject matter expert about Chamberlain University practicum operations and practica requirements/capstone projects/fieldwork and presents these to internal and external leaders/stakeholders.
• Participates in industry programs and initiatives to maintain currency of clinical compliance and practicum/fieldwork operations.
• Manages the selection, training/development, and evaluation of practicum/fieldwork coordination, clinical compliance, and contract specialist team members.
• Establishes and maintains superior service to students.
• Completes other duties as assigned.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Master's Degree required or demonstrated experience in a similar role, business or healthcare administration preferred.
• 2 years of successful demonstration of operational excellence in a healthcare-related field required.
• Practicum/fieldwork coordination or clinical market development experience preferred.
• Excellent organizational, interpersonal and communication skills are required, including the development and delivery of presentations.
• Solid knowledge or experience working with healthcare partners and directly with practicum/fieldwork providers is preferred.
• Able to develop business relationships through a variety of mechanisms (phone, email, in person).
• Strong relationship skills with demonstrated experience in group problem solving, consensus building, and win-win negotiation.
• Some travel required up to 20% of the time.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $100,171.61 and $181,034.70. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits

You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation