Senior Director - Head of Digital Solutions CISSEE, Function - Products

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The CISSEE DS Senior Director will play a critical role by solutioning and bringing Visa’s emerging and digital products online with key strategic clients. This person will determine the tactics and strategy in enablement and selling priority digital solutions and innovations. They will also act as the utmost subject matter expert on digital products while working closely with internal partners such as: Business Development, VAS, Core Products, MS&A, Client Services, Legal, Marketing and Communications. A deep understanding of the Visa business model is imperative. Visa is looking for self-starters that are thought leaders with a proven track record of success in fast-paced environments with demanding timelines.

The selected candidate for this role will be recognized as a senior thought leader and authority on Visa’s Tokenization standards and services, Visa eCommerce solutions (incl. Click to Pay, Payment Passkeys, Visa Intelligent commerce), mobile and transit solutions and the Visa Developer platform APIs - both inside and outside of Visa,. This is a people manager role responsible for leading a world class team working on Visa’s digital products and services with broad strategic implications across Visa’s initiatives in the digital channel.

Key responsibilities:

• Provide leadership in establishing the strategy, key principles and develop the roadmap and drive the execution working with a cross functional team for Visa’s digital products across the 17 CISSEE markets
• Support local and hub team strategies for the geography and function including managing alignment between global, hub and local teams, developing and articulating strategic recommendations, and delivering on all major project milestones
• Lead communication and collaboration between Digital Solutions and cross functional teams across Visa.
• Lead respective team on strategic decision-making and product implementation
• Manage market research, analysis, and derive market intelligence around digital trends and portfolios to articulate relevant business insights and management considerations on a proactive and timely basis, addressing emerging trends and opportunities related to regional Digital Solutions
• Drive commercialization of Digital solutions in CISSEE including directly working with market teams and clients to identify leads, supporting client pitches, maintaining pipeline of opportunities, overseeing the implementation process, reporting to senior management on uptake and performance, and working with cross-functional teams to implement and promote products
• Support prioritization of strategic initiatives in relation to local needs, and evaluate investment opportunities for strategic relevance and financial value
• Serve as a Digital “Center of Expertise” by managing a set of client and partner relationships.
• Serve as liaison to strategic partners, key clients and stakeholders in support of regional DS strategies, programs and objectives
• Lead creation of presentation materials for various management events including conferences, major client events, and business reviews to management teams.
• Actively represent Visa as a Digital SME in a range of client forums and media engagements
• Strategic goal-setting, planning and budget responsibility
• External contact with C-level executives with external organizations (banking, mobile, startup etc.)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Master’s degree in business, computer science, technology or related field
• 10+ years of experience in payments industry, digital and technology and with progressively responsible experience in managing staff
• A very strong understanding of payments transaction processing landscape in both card present and card not present environments
• Proven track record of high performance and recognized as a subject matter expert in digital payments
• Strong domain knowledge & prior implementation experience in Digital Products & payment technology solutions (in at three of five key areas: Contactless/EMV Chip/NFC payments, Mobile payments, eCommerce, Tokenization, Authentication)
• Advanced communication skills with the ability to strongly influence and direct others at all levels
• An ability to adjust messaging according to the audience, from going deep into the technical design and implementation of a solution with development and technology teams to providing an overview of product strategy and proposition to Visa management, clients and partners.
• Experience with product development and solutioning methodology for technology products, including direct involvement in the development of product vision, requirements gathering, functional design and technical implementation.
• An ability to translate product complexities into practical business solutions appropriate for Visa’s clients and partners.
• Being able to be analytical and fact-based when necessary to defend product roadmap decisions and given the changing nature of and uncertainty inherent in the digital payments space, being a flexible and creative thinker able to craft solutions to business opportunities.
• Exceptional collaboration and communication skills, with the ability to drive consensus in cross regional and cross functional teams.
• Energetic profile, passionate about emerging payments, digital, and innovation, with the ideas, problem solving and tenacity to digitize payments
• Creativity and resourcefulness to overcome unexpected roadblocks, with a positive can-do attitude
• Superior people management, team building and development skills required
• Budgeting, forecasting, presentation skills, and the ability to work under deadlines and pressure, as required
• Strong interpersonal skills will be required to address ongoing needs of a complex, matrix reporting structure, and multinational organization.
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.
• Travel: the role holder must have the ability to travel from time to time (6-8 times in a year)
• Fluent business communication, written & spoken English is required

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.