Job Description
- Master's in Computer Science or related field
- Experience with microservices architecture
- Solid understanding of SQL/NoSQL databases
- Familiarity with messaging systems (Kafka)
- Experience with caching (Redis, Memcached)
- Experience with containerization (Docker)
- Experience with orchestration (Kubernetes)
- Familiarity with CI/CD practices
- 15+ years backend engineering experience
- 5+ years engineering leadership experience
- Expertise in Java, Spring Boot
- Experience building distributed systems
- Cloud-native development experience (AWS, GCP, Azure)
- Strong stakeholder management skills
- Excellent communication and collaboration skills
- Comprehensive health plans
- Leading well-being programs
- Financial protection for family
- Daily meditation breaks
- Virtual fitness
- Access to Headspace
- Continuous learning opportunities
- LinkedIn Learning access
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Role Overview
As the Senior Director of Product Engineering (Backend), you will lead and scale backend engineering teams building high-performance distributed systems. You will be responsible for architectural decisions, engineering best practices, and strategic execution for core backend services powering the Sprinklr platform. The role demands deep technical expertise in Java-based systems, a strong background in distributed architectures, and proven leadership in managing high-performing engineering teams at scale.
Key Responsibilities
Lead multiple backend engineering teams, setting the technical direction and vision aligned with Sprinklr’s business goals.
Architect scalable and resilient backend systems using Java and modern distributed system principles.
Drive product development lifecycle from ideation to delivery with a focus on quality, performance, and reliability.
Mentor and grow engineering leaders and ICs, fostering a high-performance engineering culture.
Partner with Product Management, Design, and other cross-functional teams to deliver world-class product experiences.
Own technology roadmap and work with the leadership team on long-term platform and infrastructure strategy.
Establish engineering metrics, conduct regular code and design reviews, and ensure adherence to software engineering best practices.
Represent engineering in executive discussions, roadmap planning, and technical deep dives.
What We're Looking For
Bachelor’s or Master’s in Computer Science, Software Engineering, or related field.
15+ years of backend engineering experience, with 5+ years in engineering leadership roles.
Expertise in Java, Spring Boot, and modern Java frameworks.
Deep experience in building distributed systems, handling large-scale data, and architecting microservices.
Solid understanding of databases (SQL/NoSQL), messaging systems (Kafka), and caching (Redis, Memcached).
Cloud-native development experience with AWS, GCP, or Azure.
Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD practices.
Proven ability to scale systems that support millions of users with high availability and performance.
Strong stakeholder management, strategic thinking, and decision-making skills.
Excellent communication and collaboration abilities across technical and non-technical teams.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to create unified experiences that make customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
