Senior Engineer - Windows + Azure

2 Months ago • 8-12 Years • Devops

Job Summary

Job Description

We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. You will act as a technical escalation point from offshore, driving technical conversations with customer technical teams and collaborating with Lead Engineers and Technical Delivery Leads in a fast-paced matrix environment. Key responsibilities include leading technical discussions, acting as the primary escalation point for Windows and Azure technical issues, collaborating with various teams for cohesive service delivery, mentoring junior engineers, providing incident reports, and performing system upgrades and patch management.
Must have:
  • Lead technical discussions with customer engineering teams
  • Act as primary escalation point for Windows and Azure issues
  • Collaborate with Lead Engineers, Architects, Delivery Leads, and offshore teams
  • Provide technical guidance and mentorship to L1 and L2 engineers
  • Manage, maintain, and troubleshoot Windows Server environments
  • Maintain Windows Failover Clusters and Always On Clusters
  • Configure, manage, and troubleshoot Microsoft IIS
  • Perform system upgrades, patch management, and capacity planning
  • Monitor system performance and availability
  • Troubleshoot network connectivity issues in Windows environments
  • Diagnose and resolve network connectivity issues using Windows tools
  • Analyze Event Viewer logs for network-related errors
  • Manage and troubleshoot DNS, DHCP, TCP/IP, and proxy settings
  • Familiarity with Windows Firewall and Defender configuration
  • Troubleshoot Ethernet and VPN connections
  • Identify and mitigate common Windows Network Location Awareness (NLA) issues
  • Use PowerShell for network diagnostics and automation
  • Troubleshoot domain join issues and Active Directory network dependencies
  • Patching using Cloud Native patching tools
  • Virtual Machine Backup and File System recovery
  • Local configuration of OS roles (DHCP, DNS, RDS)
  • Understanding of Azure IaaS, PaaS, and SaaS services
  • Knowledge and hands-on experience with Terraform (IaC)
  • Strong background on observability implementation and troubleshooting
  • Azure DevOps: infra pipelines using Terraform
  • AKS: configuration, provisioning, troubleshooting
  • Basic knowledge of Azure Cosmos DB and SQL DB
  • Monitor and manage application secret expiry
  • Coordinate vendor escalations and support requests
  • Advanced proficiency in Terraform, including custom modules
  • Deep understanding of cloud infrastructure, observability, automation, and security best practices
  • Excellent verbal communication skills
Good to have:
  • 5+ years of dedicated Windows experience
  • Custom Terraform modules development

Job Details

Role Overview
We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment.

Key Responsibilities

    • Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.
    • Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
    • Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
    • Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team.
    • Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
    • Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point.

Technical Expertise

    • Windows Administration:
    • Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms
    • Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications.
    • Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications.
    • Perform system upgrades, patch management, and capacity planning.
    • Monitor system performance and availability; implement improvements and resolve issues proactively.
    • Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems.
    • Provide L3/L4-level support for infrastructure incidents and changes. 
    • File System Capacity & CPU and Memory Performance Management. 
    • Network connectivity troubleshooting
    • Proficient in diagnosing and resolving network connectivity issues in Windows environments
    • Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting
    • Ability to analyse and interpret Event Viewer logs for network-related errors
    • Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems
    • Familiarity with Windows Firewall and Defender configuration for network traffic control
    • Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints
    • Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA)
    • Competent in using PowerShell for network diagnostics and automation
    • Experience troubleshooting domain join issues and Active Directory network dependencies
    • Patching using Cloud Native patching tools. 
    • Virtual Machine Backup and File System recovery. 
    • Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services).  

    • Azure Cloud Services
    • Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc)
    • IaC (Terraform) knowledge and hands on experience (Custom modules is a plus)
    • Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability
    • Azure DevOps: infra pipelines using Terraform
    • AKS; configuration, provisioning, troubleshooting etc.
    • Basic knowledge of Azure Cosmos DB, SQL DB
    • Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices.
    • Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability.
    • Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting.
    • Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance.
    • Coordinate vendor escalations and support requests to resolve critical issues efficiently.
    • Infrastructure as Code (IaC)
    • Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation.

Qualifications:

    • Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)
    • Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.
    • Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices.
    • Communication: Excellent verb

Similar Jobs

London stock Exchange - Associate Specialist - Customer Support

London stock Exchange

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
EMA - Product Manager - Platform Team

EMA

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Spatial Studio - Sales Development Representative

Spatial Studio

(Remote)
8 Months ago
Help Scout - Director of Data and Analytics

Help Scout

Boston, Massachusetts, United States (Remote)
1 Month ago
Granicus - Director, Strategic Programs

Granicus

United States (Remote)
4 Months ago
SimpliSafe - CCaaS Solutions Architect

SimpliSafe

Richmond, Virginia, United States (Hybrid)
2 Months ago
PwC - Senior Solution Architect – Modular & Scalable Systems

PwC

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Scopely - DevOps Lead

Scopely

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Flexra Software - DevOps Engineer

Flexra Software

Canada (On-Site)
1 Month ago
Anthology  Inc  - Solutions Engineer - Enterprise

Anthology Inc

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

klass - Vice President, People & Culture

klass

Toronto, Ontario, Canada (Hybrid)
3 Months ago
Simcorp - Lead Legal Counsel

Simcorp

Copenhagen, Denmark (Hybrid)
2 Months ago
TruPlay Games - FP&A

TruPlay Games

Austin, Texas, United States (On-Site)
7 Months ago
Demandbase - Enterprise Account Executive

Demandbase

United States (On-Site)
1 Month ago
Sprinkler - Senior Revenue Accountant

Sprinkler

United States (Remote)
1 Month ago
Nice - Account Executive

Nice

United States (Remote)
1 Month ago
USE Insider - Implementation Solution Architect

USE Insider

London, England, United Kingdom (Hybrid)
2 Months ago
Veeam Software - Principal Software Engineer, Data

Veeam Software

Connecticut, United States (Remote)
3 Months ago
Granicus - SLED Enterprise Account Executive - State Team - West Region

Granicus

United States (Remote)
3 Months ago
London stock Exchange - Associate Specialist - Customer Support

London stock Exchange

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

ISS Stoxx - Full Stack Developer

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
2 Months ago
bounteous - Salesforce Marketing Cloud Architect

bounteous

Chennai, Tamil Nadu, India (Hybrid)
1 Year ago
Ion - Principal Technical Consultant - Openlink

Ion

Noida, Uttar Pradesh, India (On-Site)
1 Year ago
Apollo Global Management,  Inc  - APPS Analyst

Apollo Global Management, Inc

Maharashtra, India (Hybrid)
11 Months ago
Capgemini - Senior Software Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Axi - Full Stack Technical Lead

Axi

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Ceragon Networks - Senior FP&A Analyst

Ceragon Networks

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Aristocrat - Senior Technical Lead - C++

Aristocrat

Noida, Uttar Pradesh, India (Hybrid)
1 Month ago
Ajmera Infotech - Technical Writer

Ajmera Infotech

Hyderabad, Telangana, India (On-Site)
9 Months ago
Tekion Corp - Lead Product Manager

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Devops Jobs

Devoteam - Azure Cloud Engineer

Devoteam

Amsterdam, North Holland, Netherlands (On-Site)
3 Weeks ago
PwC - IN_Senior Associate_Azure DevOps Engineer_MS Dynamics_Advisory_Hyderabad

PwC

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Simcorp - Senior Site Reliability Engineer

Simcorp

Mexico City, Mexico (Hybrid)
2 Months ago
Kavalirio - Cloud Solutions Architect

Kavalirio

Chantilly, Virginia, United States (On-Site)
3 Months ago
Kgroup - DevOps (Blockchain Gaming)

Kgroup

Thành Phố Hồ Chí Minh, Vietnam (On-Site)
1 Year ago
Malabar Gold & Diamonds - Executive - Cloud Engineer

Malabar Gold & Diamonds

Sri Vijaya Puram, Andaman And Nicobar Islands, India (On-Site)
1 Year ago
Workato - Senior Infrastructure Engineer (OpenSearch)

Workato

Barcelona, Catalonia, Spain (On-Site)
3 Months ago
Epic Games - Desktop Platform Engineer, Fortnite Tech

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
Canva - Senior Software Engineer - Platform - Dev Experience (Java, Golang)

Canva

Brisbane, Queensland, Australia (Remote)
1 Month ago
Monzo - Senior Platform Engineer

Monzo

London, England, United Kingdom (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded