Senior Engineering Manager

3 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Engineering Manager at Helpshift will lead a team of engineers, contributing to the development and maintenance of the company's AI-powered customer service platform. This role involves working in a fast-paced, technology-driven environment, focusing on shipping quality features and maintaining systems. The manager will be responsible for guiding a product-minded team, ensuring the delivery of high-quality products, and staying updated on the latest technology trends. This position requires a solution-oriented individual with a passion for technology and team leadership.

Job Details

Engineering Manager: 

Helpshift, A Keywords Studio, bridges the disconnect between conventional customer service channels—such as email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.

Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven, & solution-oriented individual that thrives in a fast-paced, cutting-edge, technology-driven environment.


Keywords Studios continues to build world-leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients, working as their external partner, providing access to our teams of experts where and when needed.
People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource, and as a business, we thrive on diversity, celebrate uniqueness, and work as teams, whether we are physically together in one of our 70+ studios around the world or working together virtually.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product-minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our
Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going
on at Helpshift.

Similar Jobs

Rockstar Games - Animation Systems Programmer

Rockstar Games

Oakville, Ontario, Canada (On-Site)
4 Months ago
Sword Health - Talent Acquisition Trainee

Sword Health

Porto, Porto District, Portugal (Hybrid)
1 Month ago
Hologate  - Senior UX/UI Designer

Hologate

Munich, Bavaria, Germany (On-Site)
4 Months ago
2K - Principal Product Manager

2K

Montreal, Quebec, Canada (On-Site)
3 Months ago
Nagarro - Principal Engineer -- PHP Developer

Nagarro

New Jersey, United States (Remote)
10 Months ago
Discord - Senior Engineering Manager, Performance & Quality

Discord

California, United States (On-Site)
1 Month ago
Rolls-Royce - Manufacturing Services Engineer

Rolls-Royce

Singapore (On-Site)
4 Weeks ago
Forescout Technologies  Inc  - Senior Pre-Sales Engineer

Forescout Technologies Inc

London, England, United Kingdom (On-Site)
2 Months ago
Shield AI - Staff Engineer, Presales (R3512)

Shield AI

United States (On-Site)
3 Weeks ago
Ethernovia - Principal Software Application Engineer

Ethernovia

Pune, Maharashtra, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Unity - Ad Operations Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Rackspace Technology - Principal MLOps Engineer

Rackspace Technology

San Antonio, Texas, United States (Remote)
4 Months ago
PwC - Talent Pool - Advisory Deals (A-SA)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
10 Months ago
Highspot - Technical Support Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Wind River - Engineering Manager - Sys

Wind River

Walnut Creek, California, United States (Remote)
2 Weeks ago
Loft Orbital - Electrical AIT Engineer

Loft Orbital

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
3 Months ago
WebTech Corporation - Deputy Engineer - PRT

WebTech Corporation

Nanded, Maharashtra, India (Remote)
2 Months ago
EMA - Machine Learning Lead

EMA

California, United States (Hybrid)
1 Year ago
HCL Tech - Full stack java tech. lead (react.js)

HCL Tech

Texas, United States (On-Site)
2 Months ago
Nice - Support Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

PwC - IN-Senior Manager_GTM_Data and Analytics_Advisory_Bengaluru

PwC

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Xplor Technologies - Senior Software Engineer

Xplor Technologies

Pune, Maharashtra, India (On-Site)
1 Month ago
Accenture - Application Lead

Accenture

Gurugram, Haryana, India (On-Site)
2 Months ago
Luxoft - Senior Java Developer

Luxoft

Pune, Maharashtra, India (On-Site)
9 Months ago
Meesho - Motion Designer II

Meesho

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
cyara - Sr Software Engineer

cyara

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Ajmera Infotech - Senior .NET Developer with Cloud Expertise (On-site only)

Ajmera Infotech

Ahmedabad, Gujarat, India (On-Site)
2 Months ago
Nasdaq - Senior Manager - Software Development - Eqlipse NPTR Team

Nasdaq

Bengaluru, Karnataka, India (On-Site)
1 Month ago
ISS Stoxx - Project Manager

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Dream Sports - Customer Success Executive

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Qualcomm - Staff RTL Design Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Apple - Location Software Engineer

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Ramboll3 - Water/Wastewater Engineering Manager

Ramboll3

Albany, New York, United States (On-Site)
5 Months ago
Palo Alto Networks - Senior Technical Support Engineer, Focused Services

Palo Alto Networks

Bengaluru, Karnataka, India (On-Site)
1 Month ago
The E.W. Scripps Company - Broadcast Engineer

The E.W. Scripps Company

Fort Myers, Florida, United States (On-Site)
3 Months ago
Rambus - SMTS Systems Engineering

Rambus

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Zeeco, Inc. - Field Service Engineer Coordinator

Zeeco, Inc.

State Of São Paulo, Brazil (On-Site)
7 Months ago
Assystems - Survey Engineer

Assystems

Ankara, Ankara, Türkiye (On-Site)
10 Months ago
Nagarro - Senior Engineer, ETL

Nagarro

Pune, Maharashtra, India (On-Site)
10 Months ago
Assystems - Sr Structural engineer-bridge

Assystems

Bengaluru, Karnataka, India (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?Join Our Team!We are seeking talented individuals of all experience levels to become part of our team and help us entertain the world!

India (On-Site)

India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Taipei City, Taiwan (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

San Francisco, California, United States (Remote)

Bengaluru, Karnataka, India (On-Site)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Keywords International

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug