Senior Engineering Manager

13 Hours ago • All levels

Job Summary

Job Description

The Engineering Manager at Helpshift will lead a team of engineers, contributing to the development and maintenance of the company's AI-powered customer service platform. This role involves working in a fast-paced, technology-driven environment, focusing on shipping quality features and maintaining systems. The manager will be responsible for guiding a product-minded team, ensuring the delivery of high-quality products, and staying updated on the latest technology trends. This position requires a solution-oriented individual with a passion for technology and team leadership.

Job Details

Engineering Manager: 

Helpshift, A Keywords Studio, bridges the disconnect between conventional customer service channels—such as email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.

Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven, & solution-oriented individual that thrives in a fast-paced, cutting-edge, technology-driven environment.


Keywords Studios continues to build world-leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients, working as their external partner, providing access to our teams of experts where and when needed.
People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource, and as a business, we thrive on diversity, celebrate uniqueness, and work as teams, whether we are physically together in one of our 70+ studios around the world or working together virtually.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product-minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our
Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going
on at Helpshift.

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About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success.
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