Position Overview

As a Senior Experience Designer, you work autonomously on complex, system-level problems with broad impact. You lead design initiatives that advance product strategy and customer outcomes while modeling best practices across research, design, and cross-functional collaboration.

In this role, you will champion the implementation of our internal tooling and platform for Customer Success employees and related business units, with a particular focus on the next-generation Customer Success Platform. Your expertise will be pivotal in supporting success planning services, including contributing to the release of new features as part of the Success Offerings program. By leveraging your design acumen, you will ensure seamless integration and user experience across these solutions.

You are a proactive thought partner to product and engineering, influencing roadmaps and bringing clarity to ambiguity. This role requires both strategic vision and tactical execution, anchored in One Orbit values.

\*\*When applying, you must include both a resume and portfolio with password or access\*\*

Responsibilities

• Design workflows, interactions, and interfaces with varying levels of fidelity to communicate with peers and partners
• Use insights derived from analytics and customer interactions to help inform business, research, and design decisions
• Help to plan and facilitate stakeholder interviews, customer interviews, and co-creation workshops
• Lead the development of personas, user journeys, user flows, wireframes, and prototypes
• Take an exploratory approach, considering the full range of opportunities across interactions, and third-party technologies to support both employee and customer experiences
• Work closely and effectively with product management, engineering, UX research, service designers, and Customer Success teams to ensure successful product development and services

Minimum Qualifications

• 8+ years of professional UX design experience
• Demonstrated leadership on cross-functional product teams
• Strong systems thinking and information architecture skills
• Experience shaping design strategy in ambiguous and fast-paced environments
• Track record of delivering impactful experiences that scale across users and markets

Preferred Qualifications

• Experience leading design in enterprise, data-rich, or multi-surface environments
• Prior work with complex domains or workflows (e.g., design & manufacturing, media & entertainment, AEC)
• Experience facilitating workshops and aligning stakeholders
• You Embody One ORBIT
• Strategic Craft (INGENIOUS / RELENTLESS): Defines and drives end-to-end design strategies. Uses systems thinking to build scalable, inclusive experiences. Raises the bar for usability and quality
• Product Leadership (BRAVE / OPTIMISTIC): Proactively identifies user and business opportunities. Uses data and research to influence product direction. Navigates ambiguity and proposes paths forward
• Collaboration & Influence (ONE AUTODESK / TRUSTED): Aligns stakeholders across functions through facilitation and storytelling. Advocates for users, partners, and the broader system.
• Mentorship & Uplift (TRUSTED):Supports the growth of others through critique, coaching, and knowledge sharing. Models constructive feedback and inclusive practices
• Values in Action: Embodies optimism and accountability while navigating complexity. Makes bold decisions in service of the customer and team. Champions inclusion and transparency
• You’re brave in advocating for the user, even when it’s difficult
• You’re relentless in pushing for quality and clarity
• You lead optimistically, turning obstacles into opportunities
• You collaborate as One Autodesk, building inclusive, cross-functional partnerships
• You are trusted as a mentor and a leader who elevates others
• Leads design efforts for complex features or cross-product experiences
• Shapes strategy in partnership with peers and partners. Mentors others

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $86,300 and $126,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).