Senior Helpdesk Analyst

Provide site support for Windows-based PC ecosystem on issues logged via Phone, Ad-Hoc (walk-in) or email to Aristocrat’s internal staff & SOE.
• Queue management for effective assignment of requests and incidents
• Execution and adherence to Aristocrat IT Incident Management, Service Request Management, Problem Management and other IT processes.
• Ensure documented SLA’s are met.
• Active Directory Administration for user accounts and other business applications; Additions, modifications and deletions.
• Create, update, escalate as well as close incident and service requests in Aristocrat’s IT Ticket System.
• Escalate unresolved issues in timely and effective manner and work with other teams for issue resolution exhibiting total problem ownership.
• Review documented processes and Knowledge Base articles.

What You'll Do

• Graduate in any Stream however post-graduation will be advantage.
• 4-6 Years of Experience into the similar role. Work experience in large IT environments with exposure to multiple technologies will be advantage.
• Experience in managing windows Operating System, baseline productivity software, security configurations, back-end infra to manage the desktop deployment & software packaging / deployment.
• Relevant certifications (Microsoft Certified Professional, ITIL, Data centre operations, CompTIA) preferred.
• Good understanding of ITIL framework, related processes and exposure to Incident, Problem, Service Request and Knowledge Management.

What We're Looking For

• Graduate in any Stream however post-graduation will be advantage.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None