Senior HR Manager

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

The Impact You’ll Make:

You’ll be the trusted partner for every manager—coaching them through tough people decisions, designing data‑driven feedback loops, and resolving employee‑relations issues before they escalate. Success looks like healthier performance, higher engagement, and fewer “fires to fight.”

What You’ll Do:

• Coach & develop managers – Run regular 1:1s, deliver just‑in‑time toolkits, and level up leadership skills.
• Own employee‑relations (ER) casework – Conduct investigations, draft findings, and close > 90 % of ER cases within SLA.
• Refine performance management – Iterate on our quarterly OKR + review cadence and lead calibration/PIP processes.
• Run listening programs – Launch pulse surveys, stay/exit interviews, and manager roundtables; turn insights into tangible actions every quarter.
• Keep us compliant – Update policies for evolving state/federal laws and advise leaders on risk mitigation.
• Advise on org design & workforce planning – Partner with Finance to model head‑count scenarios that support growth.
• Champion culture & DEIB – Co‑own belonging initiatives, recognition rituals, and learning pathways.

What You’ll Bring:

• 8 + years progressive HRBP/ER experience, including 3 + years owning programs for multi‑site or remote tech teams.
• Deep understanding of US employment law (FLSA, ADA, FMLA, NLRA, pay‑transparency regs).
• Proven track record designing and scaling performance‑management or engagement frameworks.
• Data‑fluency with HRIS analytics, Excel/Sheets, and storytelling with metrics.
• Executive presence, conflict‑resolution finesse, and a bias for action.
• Bonus: SHRM‑SCP/SPHR, SaaS or fintech background, experience supporting teams in India.

Compensation:

• Base Salary: USD 130 000 – 160 000. Exact compensation may vary based on skills and location.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.