Senior IT Engineer

Job Title:

Requisition ID:

Job Description:

Demonware is an independently run part of Activision Blizzard, a Microsoft company. We run every part of the players’ online experience, from logging in to matchmaking to climbing the leaderboards, for popular video game franchises such as Call of Duty, Tony Hawk Pro Skater, Crash Bandicoot and Skylanders.

The work we do together every day impacts almost half a billion players around the world. We solve big company challenges with a small company feel. We are an industry-leading company with a culture of openness. This means collaborating to solve exciting challenges, enjoying the freedom to talk to anyone, and always feeling respected. We take the work seriously; ourselves, not so much.

The Senior IT Engineer will be responsible for supporting, managing and maintaining the IT infrastructure for our worldwide teams. Role will be reporting into Demonware located in Dublin, Ireland. It will be essential in this role to have the capability and the willingness to provide support in all IT areas including application support, help desk, asset management, monitoring, data storage and backup, as well as special IT projects. The candidate will need to be able to solve, diagnose and resolve problems quickly and efficiently in a studio environment. The candidate will also need to demonstrate the ability to communicate effectively with a wide variety of teams and users.

Responsibilities

• Manage network infrastructure
• Solve issues and outages
• Take a lead technical role in server, storage, network and VM planning, configuration and maintenance
• Take a lead technical role in special IT projects, such as research, migrations and deploying new products
• Manage AD / Entra ID / LDAP / Google Workspace, as well as various IAM tools (2FA / PRMFA, OKTA, RADIUS)
• Manage cloud-based tools (Azure, GCP, AWS, M365, Slack, Pagerduty)
• Set up and support tools for endpoint management and protection, update management, and configuration management (MS Intune, MS Defender, WU4B / MEMCM, ABM / Jamf)
• Assist in developing and updating IT policies
• Ensure that all deployments adhere to GIS compliance and policies 
• Provide documentation for configurations and procedures
• Provide mentorship and support to other IT team members
• Be a strong advocate and practitioner of AI productivity tools (Copilot, ChatGPT)
• Global desktop support for on-site users in multiple offices as well as remote users
• User account and workstation set up (software and hardware)

Qualifications

• Detailed understanding of Windows, Linux and Mac environments
• Previous experience managing Atlassian applications (Confluence, JIRA)
• Previous experience with server, storage, and network administration
• Experience managing Entra ID / AD / LDAP and productivity services (M365, Google Workspace)
• Experience with cloud services (Azure, GCP, AWS)
• Ability to configure and deploy virtual machines, containers and bare-metal services
• Strong scripting and automation skills
• Strong technical documentation skills
• A team player with superb communication and interpersonal skills
• Ability to take a lead role in complex technical projects and deliver on them
• Prior experience supporting studio game development preferred
• Experience with game development kits preferred
• Experience with Kubernetes an advantage

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future? 

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.