Senior IT Manager

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About the Team

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Imagine spearheading a team at the forefront of AI adoption, leveraging our own product suite to revolutionize efficiency and scale. As the "First Customer," your insights will directly fuel innovation in a platform embraced by 40 million developers and 98% of the Fortune 500. You'll be at the strategic heart of the company, crafting bespoke solutions that accelerate business, pushing boundaries, and drawing inspiration from diverse sources to partner with stakeholders and deliver an unparalleled employee experience. Through our three key workstreams, the Security & IT team protects our customers while enabling and protecting our business. We keep our feet firmly planted in metrics-driven decision making and reporting, ensuring that a culture of transparency and trust drives our internal reputation among our fellow Postmanauts.

The Opportunity

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We seek an accomplished and visionary Senior Manager to oversee our IT operations (Procurement / Help Desk / Automation / Enterprise Security and Physical Security functions). Reporting directly to the Head of Information Security & IT, you will drive technical and operational excellence across our global footprint, including Europe, the Americas, and India. This role demands a dynamic leader who can seamlessly integrate multiple disciplines, ensuring robust technology infrastructure, secure environments, and efficient procurement processes that align with strategic objectives.

What You’ll Do

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• Leadership & Team Development:

• Lead, coach, and mentor multidisciplinary teams spanning IT operations, enterprise security, procurement, and physical security.
• Build and nurture an exceptional team that is focused on achieving objectives through continuous improvement and innovation.

• Strategic Roadmap & Operations Management:

• Develop and implement a long-term strategic roadmap that drives security outcomes, optimizes procurement practices, and highly leverages automation to drive efficiency across the organization.
• Oversee the end-user support framework, including managing computing devices, cloud-first environment strategies, and identity & access management systems to ensure operational resilience.

• Enterprise & Physical Security Oversight:

• Drive compliance to industry standards as well as adherence to enterprise security policies that protect our digital assets.
• Oversee physical security operations, including driving net new office build out and maintenance to our standard, facility access controls, surveillance systems, to ensure employee productivity and safeguard company property and personnel.

• Procurement & Vendor Management:

• Manage procurement activities and vendor relationships to secure high-quality, cost-effective technology, security services, and facility management resources.
• Oversee contracts and budgetary aspects, ensuring compliance with both internal standards and industry regulations.

• Collaboration & Stakeholder Engagement:

• Build strong relationships across all stakeholder groups, ensuring that IT and security strategies are fully aligned with broader business needs.
• Partner with engineering, operations, and executive teams to develop support models that effectively leverage shared resources across the organization

About You

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• Minimum of 8 years of experience in IT, with at least 3 years in a managerial or leadership position.
• You’ve successfully defined and executed global IT strategies in fast-paced, hyper-growth environments, aligning technology initiatives with broader business objectives.
• You have experience recruiting, mentoring, and managing high-performing IT teams across various international regions, fostering strong collaboration and overall excellence.
• Extensive experience with networking technologies, infrastructure management, and cloud services.
• Proficiency in networking technologies (LAN, WAN, VPN, firewall, etc.).
• Strong knowledge of server and storage systems, virtualization, and data centers.
• Expertise in AWS services, architecture, and best practices.
• Experience with IT security protocols and compliance standards.
• Ability to manage multiple projects and priorities in a fast-paced environment.

The reasonably estimated base salary for this role ranges from $200,000 to $230,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

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In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

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At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

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Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.