Senior Lead DevOps Engineer

Role Profile

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We're on a mission to supercharge our engineering culture by building a world-class Developer community that's the envy of the industry.

In this role, you'll be joining our Engineering Team within Engineering Excellence & Productivity (EXP) as a Developer Platforms Sr Engineer

Developer Platforms’ mission is to:

• Enable rapid developer onboarding to LSEG developer tools, ensuring they become productive quickly to build applications on their chosen Cloud platform
• Improve Developer Experience by increasing their ability to improve cadence of delivery of new features
• Unlock Developer Capacity and enable greater Innovation by modernising tooling and processes
• Ensure that development on the integrated platform is both secure and compliant by design

Tech Profile/Essential Skills

• Good knowledge of Infrastructure as Code concepts (IAC) and basics of Microservices architecture
• Knowledge of Cloud Technology basics across CSPs – Amazon, Microsoft, and Google (at least one)
• Knowledge and implementation experience of DevOps, CI/CD, DevSecOps concepts
• Good level of understanding of Architecture principles, design methodologies and their applicability
• Hands-on experience of the following:

• Creating and deploying CI/CD pipelines (GitLab / Jenkins / GitHub)
• Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc.
• Configuring and using Secrets management tools like Vault and Cloud native solutions
• Broad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible, etc.
• Good understanding of Source code mgmt solutions like GitHub, GitLab, BitBucket, etc.
• Good understanding of Artifact and dependency mgmt solutions like JFrog, Nexus, etc.
• Good understanding on Containerisation solutions, e.g., K8, Docker, Kaniko, etc.
• Proficiency in at least one of the standard programming languages – Java/JavaScript, C#, Python, or similar Object-oriented programming
• Proficiency in at least one of the standard scripting languages – Terraform, Bash, Ansible, etc.
• Good understanding of Software engineering concepts, e.g., coding techniques (DRY principles), Trunk based development (Branching/Merging techniques), etc.

• Good understanding of Developer Desktops – both Physical and Virtual (W365) and implementation of tooling framework/solutions for Desktops
• Good understanding of the basics of Gen AI concepts and solutions – GitHub Copilot, GitLab Duo, Q developer.
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance
• PPM Tools (ex: Clarity, JIRA, Asana)

 Preferred Skills and Experience

• Hands-On experience of working on Windows/ Linux Servers. Cloud services (AWS/Azure/GCP). 
• Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. 
• Strong problem solving skills on these platforms 
• Minimum knowledge and understanding of financial markets are desirable. 
• Ability to work independently and in a team environment. 
• Ability to communicate effectively in English with all levels of staff, both orally and written. 
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision. 
• Highly motivated, self-directed individual with a positive & pro-active attitude to work. 
• Customer and service focused, with determination to meet their needs and expectations. 
• Be driven and committed to the goals and objectives of the team and organization. 

• Second line point of escalation in event of a major incident

KEY COMPETENCIES

• Deploys agile standard methodologies as appropriate throughout the software development lifecycle.
• Analyses infrastructure requirements and designs the architecture for central or distributed processing to meet user requirements.
• Creates, applies and implements technologies to deliver and produce services with minimal human intervention, to improve the efficiency, reliability and speed tasks.
• Develops, tests and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and following design requirements.
• Creates and maintains documentation to describe the system and its parts, including requirements documents, design decisions, architecture descriptions, program source code and support documentation.
• Possesses depth of technical expertise, knowledge of technologies and design, development and implementation of technologies.
• Possesses knowledge of features and facilities for integration, and communication among applications, databases and technology platforms to bring together different components and form a fully functional solution to a business problem.
• Shows ability to come up with new ideas and novel approaches to problems and establish solutions through different methods.
• Partners with clients and resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions​​
• Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem.
• Interacts well with others, quickly establishing rapport building positive relationships and networks.
• Ensures a product/service meets or exceeds specified standards and objectives to achieve desired level of quality

Education and Professional Skills

• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid English reading/writing capability required.
• Strong communication & collaboration skills.
• Commitment to DevOps culture
• Familiarity with Agile principles including any hand on experience

Detailed Responsibilities

• Ensure quality work to ensure software meets or exceeds specified standards and objectives.
• Apply software engineering principles and practices to design, build, and run solutions which are scalable and reliable.
• Design, develop, modify, adapt and implement short and long-term solutions to technology needs through new and existing applications, systems architecture, network systems and applications infrastructure.
• The team(s) continuously fine-tune systems to meet stringent non-functional requirements on performance, resilience and operability, and design.
• Demonstrates significant knowledge of a single or multiple technologies and advises on design, development and implementation
• Advances tools and applications by producing clean and efficient code and reviews others' code when required
• Handles own workload and promotes an inclusive and open culture
• Demonstrates depth of knowledge and expertise in software development and is regarded as the SME in their domain. Develops knowledge of other domains to understand linkages and dependencies
• Understands the tech strategy and culture, and how they impact own work as well as adjacent teams
• Oversees the design work and planning for user journeys ensuring the achieve the desired objectives
• Supports the creation of solutions for Epics and the associated implementation tasks
• Adapts existing patterns to develop robust solutions
• Develops understanding of LSEG's commercial direction and how technology is forming a part of this
• Completes the delivery of given tasks with some guidance and oversight
• Builds strong relationships with senior internal stakeholders, growing network and collaborating with own team and colleagues in other domains. Communicates complex information clearly to relevant audiences
• Takes initiative to develop knowledge in technology products and tools through on the job learning, certifications and projects.
• Must interact with global teams in time zones spanning UK, US, APAC areas. 
• Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation, and refinement. 
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews. 
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. 
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. 
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery.  
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.  
• Co-ordinate and work with Devops Capability team to perform the Disaster recovery for the applications.  
• Participate in Project related activities to meet operational needs. 
• To ensure knowledge Articles of all supported systems is continually updated. 
• To provide a high level of customer service, whilst working under pressure. 
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures. 

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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