Senior/Lead Java Support Engineer

6 Hours ago • 4 Years +

Job Summary

Job Description

As a Lead Support Engineer, you will lead a team of support engineers, own support tickets, and troubleshoot issues using existing tools and services. You will investigate technical issues by reporting problems and bugs, identifying root causes, and describing symptoms. You will assess issue scope, propose solutions, and collaborate with cross-functional teams to resolve technical problems. You will need to demonstrate a deep understanding of the product value and communicate it to both technical and non-technical audiences. Additionally, you will troubleshoot performance issues, identify solutions, document support ticket resolutions, and apply fixes for customers.
Must have:
  • 4+ years of Java development experience (JAVA 8)
  • Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
  • Experience with non-relational databases (DynamoDB)
  • Experience in technical support (issues troubleshooting)
  • Leadership background
  • Upper intermediate English level
  • Excellent communication skills
  • Strong analytical skills
  • Readiness to have business trips abroad
Good to have:
  • Experience with Angular 10+ for UI development
  • Knowledge of RDBMS (MySQL or PostgreSQL)
  • Experience with OpenSearch (or alternatives like Elasticsearch, etc)
  • NodeJS development experience
Perks:
  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

Job Details

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

  • 4+ years of Java development experience (JAVA 8)
  • Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
  • Experience with non-relational databases (DynamoDB)
  • Experience in technical support (issues troubleshooting)
  • Leadership background
  • Upper intermediate English level
  • Excellent communication skills
  • Strong analytical skills
  • Readiness to have business trips abroad

Would be a plus:

  • Experience with Angular 10+ for UI development
  • Knowledge of RDBMS (MySQL or PostgreSQL)
  • Experience with OpenSearch (or alternatives like Elasticsearch, etc)
  • NodeJS development experience

Responsibilities:

  • Lead the team of support engineers
  • Own support tickets and conduct troubleshooting within the existing tools and services
  • Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
  • Assess an issue’s scope and propose a solution
  • Work with internal cross-functional teams to figure out technical problems
  • While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Document support ticket resolution and apply these fixes for customers

 

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

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