Senior Learning Experience Designer

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

GitLab seeks a Senior Learning Experience Designer (LXD) to join our Digital Success team. In this role, you'll leverage your strong instructional design and technical expertise to create engaging, outcome-driven learning experiences for our global customer base. 

In this role, you’ll apply adult learning theory, modern instructional design best practices, and a strong understanding of technical concepts to develop scalable, modular content that drives customer success. The ideal candidate has experience creating on-demand eLearning modules, videos, interactive hands-on labs, workshops, and certification materials. You should be passionate about learning and adept at simplifying complex technical topics. As part of the Digital Success team, you’ll help create high-impact learning experiences that deliver value at scale—empowering our customers to become not just GitLab experts, but champions of our brand.

What you’ll do  

•  Apply instructional design methodologies and adult learning principles to create compelling, effective training solutions
• Design and develop high-quality educational content, including eLearning courses, presentations, hands-on labs, and assessments that meet defined learning outcomes.
• Collaborate with subject matter experts (SMEs), curriculum developers, and cross-functional teams (e.g., Sales, Engineering, Support, and Professional Services) to ensure content aligns with product updates and business goals.
• Partner with other team members to design, plan, develop, analyze, and maintain engaging learning experiences that support self-paced, virtual delivery formats.
• Contribute to the development and maintenance of technical systems, tools, and environments that support scalable and consistent training programs.
• Assist in the development of certification and accreditation exam content, including item writing and scoring rubrics criteria.
• Continuously improve and iterate on content based on learner feedback, new product features, and evolving best practices.
• Stay informed on GitLab’s latest features and ensure content remains accurate and up to date.

What you’ll bring 

• Experience:
•  5+ years experience in enterprise customer-facing roles such as curriculum developer, instructional design, technical trainer, or consulting engineer (ideally in a subscription/SaaS environment).
• Strong understanding of adult learning principles, instructional design models, and learning theories.
• Familiarity with the software development lifecycle, DevOps practices, and cloud-native technologies (e.g., Kubernetes, containers, microservices).
• Proficiency with eLearning tools such as Articulate Rise, Storyline, Captivate, Clueso, and Camtasia.
• Knowledge of Learning Management Systems (LMS), including eLearning standards like xAPI and SCORM.
• Excellent communication & collaboration skills.

• A plus:
• Experience designing and delivering curriculum to large enterprise audiences.
• Familiarity with open-source communities and software.
• Relevant certifications (e.g., GitLab Certified Professional, Microsoft Certified Trainer).
• Skills in graphic design or multimedia development (e.g., videos, slide decks, job aids).

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.