Senior Legal Operations Associate

ABOUT THE TEAM

We are seeking an experienced, proactive and detail-oriented Senior Legal Operations Associate to join our Legal and Privacy Team. The ideal candidate will have previous experience in designing, streamlining and optimising legal processes either as part of an in-house legal department or as an external advisor to legal professionals. You’ll be an expert within legal operations, someone who is very familiar with the dynamics of how an in-house legal team works. You’ll be a data-driven professional who is accustomed to working with metrics when taking decisions and relying on KPIs to gauge efficiency. The ideal candidate would be adept at working cross-functionally and will have strong communication skills in order to exert influence and prompt change in other parts of the organisation when necessary. As the first Legal Operations Associate at Tide, your role will have a global remit and you will have the opportunity to define and drive strategic and operational solutions to improve overall Legal team performance.

ABOUT THE ROLE 

• Identifying and implementing process improvements to achieve efficiency gains and to streamline everyday operations of the team  (e.g. develop standard operating procedures, playbooks for routine tasks, request intake portals, etc.).
• Collect, analyse, and report on key performance indicators (KPIs) to track the efficiency and effectiveness of the Legal team.
• Assisting in the selection, implementation, and management of legal technology solutions (e.g. contract management systems, request intake portals, risk management systems).
• Supporting privacy operations (e.g. e-discovery in the context of data subject access and erasure requests, following-up on remediation actions after data breach incidents). 
• Maintaining an adequate and up to date contract repository, legal risk register, backlog of legal work, etc.
• Building and maintaining data dashboards and reports on legal team performance.
• Coordinating with cross-functional stakeholders to prioritise, deliver and track the statuses of legal deliverables.
• Coordinating the delivery of trainings and awareness campaigns across the business and within the Legal team.
• Monitoring legal spend and ensuring compliance with budgetary constraints.
• Coordinating external counsel management and supply chain activities to ensure timely delivery of legal advice. 
• Organising operational and in-person events for the Legal team - including socials!  

WHAT ARE WE LOOKING FOR 

• You have a minimum 4+ years of experience in project management and/or designing, implementing and improving legal processes.
• You are an innovative thinker with a passion for driving efficiency through optimisation.
• You’re organised, pragmatic and capable of leading cross-functional collaboration; we’re after someone who’s not afraid to get their hands dirty and remove any blockers that might be on the critical path to smoother legal processes. 
• You enjoy both collaborating in teams and providing individual contribution.
• You have strong stakeholder management, communication and influencing skills. 
• You are eager to learn and thrive in a fast-paced, growth-oriented business setting.
• You are proactive with a can-do attitude, taking ownership of resolving issues.
• You have exceptional organisational skills and thrive on juggling multiple projects simultaneously.
• You have meticulous attention to detail.
• You’re comfortable working in a fast-moving environment where priorities can change and processes may need to be created from scratch
• Previous experience of working with legal operations or a law degree is preferable but not essential.

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.