Senior Manager Mixed Methods Research

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary:

The Product Experience Design & Digital (PxD+D) team serves as the Innovation arm of Visa Consulting and Analytics (VCA). We solve complex business problems through human-centered research, delivering powerful insights that transform customer experiences for Fortune 500 clients.

The Role:

We are looking for a research translator and problem-solver who can design choice-based studies, facilitate client workshops, and present strategic insights to C-suite executives. You'll thrive in ambiguous, fast-moving consulting engagements where perfect data may not exist, but smart recommendations still need to be made.

Essential Functions

• Lead quantitative research including conjoint analysis, concept testing, product optimization, and segmentation studies that directly influence client strategy
• Translate complex methodologies into compelling business stories for non-researcher audiences
• Synthesize complex findings into compelling stories, making it easy for clients to act on data-driven recommendations
• Make strategic decisions with limited information by creatively scoping studies when timelines are tight and budgets are fixed
• Actively participate in innovation workshops using design thinking principles to uncover unmet customer needs
• Manage end-to-end project delivery from initial client scoping through final presentation, often juggling multiple concurrent engagements
• Help build the practice by establishing best-in-class tools, templates, and methodologies that scale across the team
• Build and maintain key relationships with internal partners, vendor networks, and client stakeholders to ensure seamless project delivery and repeat business

The ideal candidate will:

• Thrive in fast-paced consulting environments with dynamic priorities and tight deadlines
• Have successfully sold research approaches to skeptical stakeholders and translated insights for executive audiences
• Have strong quantitative background, with experience in conjoint, MaxDiff, concept testing, and product optimization
• Embrace ambiguity and can scope meaningful studies with limited information
• Think human-first and are genuinely curious about consumer behavior

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 7+ years in market research or insights
• Client-facing experience in vendor sales, account management, or brand-side research leadership, Payments industry experience strongly preferred
• Undergraduate or Graduate degree in Marketing, Consumer Behavior, Sociology, Psychology, or other research-oriented discipline
• Demonstrated ability to work independently, manage multiple stakeholders, and deliver under pressure
• Excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700 to 245,400 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.