interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role Overview
As the Sr Manager, Technical Account Management at interface.ai, you will lead a growing team responsible for delivering AI solutions to our enterprise customers—primarily banks and credit unions. You’ll oversee all aspects of implementation from contract signature through go-live, ensuring successful onboarding, measurable outcomes, and seamless handoffs to Customer Success.
You’ll be responsible for team performance, delivery quality, and operational consistency, while also acting as a player-coach—directly engaging on complex projects and supporting technical escalations. Your role will be both strategic and hands-on, enabling scalable growth, customer satisfaction, and long-term retention.
Key Responsibilities
Qualifications
Why This Role Matters
You will shape the customer experience at one of the most critical phases of the journey. Your leadership ensures successful go-lives, satisfied customers, and scalable delivery operations. This role is essential to accelerating time-to-value, driving retention, and enabling interface.ai to grow with consistency and impact.
Compensation
Salary is expected to be between $165,000 - $195,000, with additional variable compensation based on performance. Exact compensation may vary based on skills and location.
Benefits
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Get notified when new jobs are added by Interface AI