Senior Payment Enablement Specialist
Job Summary
Job Description
Coda is a company that provides commerce solutions to accelerate global growth for its partners. The Senior Payment Enablement Specialist will lead enterprise-level merchant integrations across Codapay’s global markets, acting as the technical authority for payment API solutions. This role involves managing cross-functional coordination, mentoring junior team members, and focusing on system integration, project ownership, and scalable impact. Responsibilities include owning technical relationships with high-value merchants, designing solutions for complex use cases, leading technical deep-dives and troubleshooting, ensuring secure and compliant integrations, monitoring integration health, conducting technical business reviews, and acting as an escalation point for technical blockers.
Must have:
- 2+ years in technical support/solution engineering/integration
- Solid knowledge of REST APIs, HTTP concepts, and system debugging
- Strong project management and stakeholder coordination skills
- Native Mandarin and fluent English
Good to have:
- Experience supporting payment systems or fintech merchants
- Experience with Postman, Kibana, SQL
- Enjoys working in a multicultural, cross-regional environment
Perks:
- Wellness Boost (physical and mental well-being resources)
- Customized Benefits (flexible plan)
- Growth Opportunities (clear progression paths)
- Skill Development (access to training resources)
- Volunteer Time Off (paid time off for volunteering)
- Family Support (paid Family Care Leave, family-friendly flexible benefits)
7 skills required
Job Details
What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
As a Senior Payment Enablement Specialist, you will lead enterprise-level merchant integrations across Codapay’s global markets. You’ll serve as the technical authority in payment API solutions, manage cross-functional coordination, and mentor junior teammates. This role is ideal for someone with deep technical experience in system integration, strong project ownership, and a passion for scalable impact.
Responsibilities
- 1. Complex Integration Leadership (Payin & Payout)
- Own technical relationships with high-value or multi-market merchants
- Design and propose solutions for non-standard use cases (e.g., multi-currency, special routing logic)
- Lead technical deep-dives, troubleshooting, and root cause investigations
- Ensure secure, compliant, and optimized integration implementation
- 2. Merchant Success & Technical Guidance
- Monitor integration health and recommend performance improvements
- Conduct technical business reviews with strategic partners
- Act as the escalation point for critical technical blockers
- Translate merchant feedback into actionable improvement proposals
- 3. Internal Advocacy & Process Optimization
- Lead testing of new features in coordination with Product and Engineering
- Maintain complex scenario runbooks and reusable templates
- Propose automation or tooling to reduce integration effort and errors
- Improve SLA turnaround and cross-team workflows
- 4. Team Mentorship & Enablement
- Coach junior specialists and support their case handling growth
- Lead internal workshops or documentation of edge cases
- Collaborate in hiring and onboarding of new joiners
- Drive knowledge-sharing culture across the team
Requirements
- 2+ years of experience in technical support, solution engineering, integration, or similar fields
- Solid knowledge of REST APIs, HTTP concepts, and system debugging (Postman, Kibana, SQL)
- Experience supporting payment systems or fintech merchants is highly preferred
- Strong project management and stakeholder coordination skills
- Native in Mandarin and fluent in English
- Enjoys working in a multicultural, cross-regional environment.
Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
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