Integration Support Specialist (Mandarin & English)

Coda

| Shanghai, China (Hybrid) | Full Time | 3 months ago

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Job Summary

As an Integration Support Specialist, you will guide publishers and merchants through their Codapay integration journey, from initial setup to post-launch. This involves providing API guidance, troubleshooting technical issues, and ensuring a smooth go-live process. This hybrid technical-operations role is ideal for individuals looking to develop their API and project coordination skills.

Must Have

Guide merchants through integration setup for Payin and Payout products.
Address common integration issues and respond to basic API-related queries.
Monitor and track open technical issues, escalating complex problems.
Collaborate with internal stakeholders for system readiness and go-live.
Track transaction success rates and error logs during early launch phases.
Assist partners with post-launch configurations and investigate data discrepancies.
Maintain and improve integration guides and internal documentation.
Work with Compliance and Finance teams on KYC or reconciliation queries.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Familiarity with API integration concepts (REST preferred).
Strong problem-solving and communication skills.
Native Mandarin speaker and fluent in English.
A willingness to learn and grow in a fast-paced technical environment.

Good to Have

Hands-on experience with tools like Postman, SQL, or basic scripting.

Job Description

As an Integration Support Specialist, you’ll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You’ll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.

Responsibilities

Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Familiarity with API integration concepts (REST preferred)
Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
Strong problem-solving and communication skills
Native Mandarin speaker and fluent in English
A willingness to learn and grow in a fast-paced technical environment

8 Skills Required For This Role

Cross Functional Communication Problem Solving Game Texts Cross Functional Collaboration Quality Control Postman Sql

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