Senior Product Manager, Engagement Platform
Job Summary
Job Description
Highspot is seeking a Senior Product Manager for its Engagement Platform team. This role reports to the Director of Product Management and involves working closely with engineering and design teams to define, validate, and ship features. The Senior Product Manager will focus on core Highspot experiences through integrations and drive the next generation of Engagement Genomics, an AI-driven inference engine. Responsibilities include collaborating with customers and stakeholders to create roadmaps, define requirements, manage backlogs, and become an expert on the software, customers, and market. The role requires cross-functional collaboration with product marketing and customer success, collecting and analyzing feedback, and identifying market opportunities. The ideal candidate has experience shipping products in an agile environment, working with complex user scenarios, understanding intricate systems, and driving enterprise-level customer conversations.
Must have:
- 5+ years of experience shipping products as a PM in agile/scrum/kanban.
- Experience with complex user scenarios and multiple personas.
- Experience understanding intricate systems and partnering with Design.
- Detail-oriented with a focus on customer experience.
- Ability to define outcomes and roadmaps from ambiguous data.
- Experience defining strategic roadmaps with multiple inputs.
- Strong communication skills for strategy and roadmap articulation.
- Experience as a product owner with engineering teams.
- Demonstrable experience leading cross-functional teams.
- Ability to understand technical concepts and trade-offs.
- Comfort handling concurrent projects and reprioritizing.
- Strong data skills in quantitative analytics and qualitative user research.
- Willingness to pick up work outside of role definition.
- Experience working with CRM systems or platform/product integrations.
- Experience managing products for sales, marketing, or customer-facing teams.
- Experience in consumer or B2B SaaS.
- Technical degree or equivalent work experience.
Perks:
- Comprehensive medical, dental, vision, disability, and life benefits
- Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
- Flexible PTO
- Generous Holiday Schedule + 5 Days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health recharge)
- Flexible work schedules
- Access to Coaches and Therapists through Modern Health
- 2 Volunteer days per year
- Monthly transportation allowance for employees that work in our Vancouver Hub location
5 skills required
Job Details
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
In this role, you will join the Product Management team reporting to the Director of Product Management in the Engagement Pillar. The Product Management function at Highspot is an integral part of the company. You will be very hands-on and jump into many different projects and features. You will work closely with a senior engineering team and experienced design partners. Over time, you will have the opportunity to help shape and grow the product and the team.
This Senior Product Manager role has a significant area of ownership within the product portfolio and works with a feature crew of engineers and designers to identify, define, validate, and ship features. You will be deeply focused on delivering core Highspot experiences through integrations that allow Highspot users to engage with their customers on their preferred platforms. Additionally, this role is also responsible for driving the next generation of Engagement Genomics, our AI-driven inference engine, helping our customers understand how Highspot is driving successful business outcomes.
Our ideal candidate enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders.
What You'll Do
- You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements. Then, you will manage the backlog through the product development process from discovery to general availability.
- You will become an expert on our software, customers, and market and be able to identify, prioritize, and execute both tactical and strategic projects.
- You work well cross-functionally with other teams, such as executives, product marketing, and customer success, and ensure their objectives are met, opinions are considered, and plans are communicated.
- You will collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
- You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
- You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.
Your Background
- This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum/kanban environment.
- You have experience working on complex user scenarios with multiple personas interacting through the tool.
- You have experience understanding intricate systems and partnering with Design to deliver simple yet powerful user experiences.
- You are incredibly detail-oriented and enjoy polishing the experience of your customers.
- You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there.
- You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives.
- You can communicate and articulate the strategy and roadmap to execs, team members, and customers.
- You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.
- In this technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs.
- You can comfortably handle many concurrent projects and to-do's, and instinctively re-prioritize often without needing guidance. Highspot is in the growth/scale stage, and you will be comfortable with the level of ambiguity and workload.
- You are a strong communicator and can lead teams through difficult decisions.
- You have strong data skills in quantitative analytics and qualitative user research.
- You can roll up your sleeves and pick up work outside your role definition when needed.
Skills
- You have experience working with CRM systems and/or shipping platform/product integrations,
- You have experience managing products for sales, marketing, or other customer-facing teams.
- You have experience in consumer or B2B SaaS and understand the mechanics and economics of a SaaS business.
- You have a technical degree or equivalent work experience.
Base salary range: $146,000 - $220,000
Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
-Monthly transportation allowance for employees that work in our Vancouver Hub location
#LI-DL1
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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