Lead Implementation Manager
Job Description
- Bachelor's degree in a STEM field preferred.
- Lead and guide a team of Implementation Managers, providing direct supervision.
- Act as a trusted customer advisor, engaging with stakeholders at all levels.
- Design and implement Highspot solutions, developing project plans and training users.
- Coach and develop team members with constructive feedback and development opportunities.
- Manage routine operational plans, prioritize tasks, and delegate responsibilities.
- Collaborate with account and engineering teams to support sales and product evolution.
- Over 10+ years of experience in project management, consulting, or client management.
- 3-5 years of people management experience.
- Proven track record managing enterprise software implementation processes.
- Experience working in a SaaS environment with product integration knowledge.
- Excellent written and verbal communication skills.
- Bachelor's degree.
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
This is a high-impact and high-visibility role within the Customer Services team. You will work with customers to define and deliver Highspot solutions, driving adoption and ensuring they realize the full benefits of the platform. Furthermore, you will provide direct supervision and guidance to a team of Implementation Managers, supporting them in executing operational plans, meeting delivery schedules, and resolving problems.
Responsibilities
- Team Leadership: Lead and guide a team of Implementation Managers, providing direct supervision, setting clear expectations, and holding team members accountable for their responsibilities.
- Customer Advisory: Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot.
- Product Implementation: Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs.
- Coaching & Development: Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities.
- Operational Management: Manage routine operational plans, prioritize tasks, and delegate responsibilities based on team strengths.
- Stakeholder Collaboration: Work closely with the account team to support the sales process and revenue growth, and collaborate with the engineering team to evolve the product based on customer needs.
Required Qualifications
- Experience: Over 10+ years of experience in project management, consulting, client management, professional services, or sales engineering, ideally with a focus on enterprise-level software implementations. Including 3-5 years of people management experience.
- Leadership: Demonstrated experience providing direct supervision or guidance to individual contributors.
- Implementation Expertise: Proven track record managing enterprise and strategic (end-to-end) software implementation processes with multiple stakeholders, delivering high-quality results on time.
- SaaS and Technical Acumen: Experience working in a SaaS environment and an ability to gain deep knowledge of product integration with other systems.
- Communication: Excellent written and verbal communication skills, with the ability to effectively engage and support diverse groups, from executives to junior users.
- Education: Bachelor's degree is required (STEM field preferred).
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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