Senior Product Operations (KYC)

binance

5+ Years | Taipei City, Taiwan (Hybrid) | Full Time | 4 months ago

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Job Summary

Binance, a leading global blockchain ecosystem, is seeking a Senior Product Operations (KYC) professional. This role involves managing existing KYC/KYB vendors, evaluating their performance, and identifying improvement opportunities. The individual will develop and implement strategies for best-in-class KYC/KYB solutions in collaboration with internal stakeholders and vendors. Responsibilities include driving contract extensions, new vendor onboarding, evaluating vendor performance through key metrics and SLAs, collaborating to address performance gaps, mitigating risks, conducting due diligence, and managing monthly billing and forecasting to ensure cost-effectiveness. The role also requires market analysis to identify and select new vendors to drive business growth.

Must Have

5+ years of KYC or vendor management experience
Familiarity with contract management and vendor evaluation
Strong data analysis skills
Excellent communication, analytical, and problem-solving skills
Good time management and coordination skills
Adaptable and open-minded
Bilingual English/Mandarin proficiency required

Good to Have

Crypto experience preferred

Perks & Benefits

Shape the future with the world's leading blockchain ecosystem
Collaborate with world-class talent
Tackle unique, fast-paced projects with autonomy
Results-driven workplace with growth opportunities
Competitive salary and company benefits
Work-from-home arrangement

Job Description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Team Introduction

The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binance’s global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.

Responsibilities

Manage the existing portfolio of KYC and KYB vendors, evaluating performance and identifying opportunities for improvement or expansion
Develop and coordinate with internal stakeholders and vendors to implement strategies in order to build the best in-class KYC/KYB solution
Drive contract extension/new vendor on-boarding
Evaluate vendor performance data by tracking key metrics and service level agreements (SLAs)
Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement
Contribute to identifying and mitigating risks associated with vendor relationships.
Assist in conducting due diligence and risk assessments to ensure vendor compliance with security, privacy, and regulatory standards
Handles monthly billing, forecasting and usage tracking while ensuring cost effectiveness of all vendors
Conduct market analysis to identify and select new vendors, deploy segment knowledge and insights to create strategy for business growth

Requirements

5+ years of KYC or vendor management experience from Finance or Technology industry; Crypto experience preferred
Familiarity with contract management and vendor evaluation process, understanding of vendor relationship dynamics and negotiation principles
Result-driven with a strong ability in analyzing data to derive insights and make decisions
Excellent communication, analytical, logical thinking, problem-solving, and writing skills
Good time management and coordination skills to manage multiple projects and keep them on schedule
Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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