Senior Professional Services Consultant

Wrike is seeking a Senior Professional Services Consultant to join its Professional Services team. This role involves leading customer engagements, driving end-to-end onboarding from discovery to adoption monitoring, and supporting sales with complex scoping. The consultant will also track client records, manage engagement completion, advocate for customers, and collaborate with product teams to influence the roadmap. Cultural and language fluency in German for the DACH region is required, along with mentoring junior team members.

Must Have

• Lead individual customer engagements
• Participate in or lead larger global customer rollouts
• Drive end-to-end customer onboarding (Discovery, Design, Configuration, Rollout, Adoption Monitoring)
• Support the sales team with complex scoping requirements
• Present the value of Wrike and Wrike’s professional services offerings
• Track and maintain accurate client records and key milestones
• Manage successful completion of customer engagements while achieving critical success metrics
• Advocate for the customer and assist in the prioritization of new product features
• Collaborate with Wrike’s Product team and other internal stakeholders
• Identify short-term solutions to issues/requests and influence Wrike's product roadmap
• Ensure smooth hand-offs before and after professional services engagements
• Represent the DACH region with cultural and language fluency (German native speaker required)
• Mentor junior members of the Wrike team

Good to Have

• Relevant Master’s degree (MBA or similar)
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Perks & Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)

About the Role:

We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

Your Impact:

• Leading individual customer engagements, and participating in or leading larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Represent the DACH region with cultural and language fluency (German native speaker required).
• Mentoring junior members of the Wrike team.
• Possess qualities that make a good Wriker:
• Critical thinker, generally curious — a true problem solver
• Passionate about learning and improving every day, and motivated to excel
• Open to feedback; coachable
• Strong team player; tendency to put others first
• Self-starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative

Your Qualifications:

• 5+ years in project management, consulting and customer facing roles.
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
• Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships with finesse and poise.
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
• Firm sense of accountability and ownership of work
• Deep understanding of the DACH market and fluency in German.
• Superior personal organization and time management skills
• Customer-centric, energetic person with extensive consulting skill set
• Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

Standout Qualities:

• Relevant Master’s degree (MBA or similar)
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Team Dynamics:

As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.

Why Join Wrike?

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)

What’s Next?

• Interview with a Recruiter
• Technical interview
• Cultural interview

Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist

#LI-AS1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.


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