Senior Salesforce Solution Architect

Description

• Lead and own all declarative designs (Sales Cloud, Service Cloud, CPQ) for the Salesforce CoE, supporting a complex sales process and rapidly growing B2B business.
• Apply AI technologies and innovation to solution design, to eliminate error, enhance sales opportunity and support case time to close, augmenting the innovation of the business.
• Critical stakeholder in the Salesforce Center of Excellence (CoE), driving governance, stability, rigor of process, org health, etc.
• Build relationships with key business stakeholders/sales leaders in order to intimately understand the business needs, challenges, etc.
• Play an active role in all phases of the SDLC (discovery/requirements, design, build, test, training, data migration, and deployment), as well as drive accurate build estimates for sprint planning.
• Drive the execution and successful completion of sprint work
• Lead discovery sessions with business stakeholders, pairing your comprehensive understanding of Salesforce products, structure, and security models with your understanding of business goals and outcomes - with a declarative first mindset.
• Perform analysis and decomposition of complex business information and design scalable solutions that support the business objectives and present solutions to stakeholders with a focus on business outcomes and tradeoffs.
• Mentor and support other team members in their work (ticket design and authoring, review solutions, monitor adherence to design, help troubleshoot, and advise on best practices, etc.)
• Actively review solution implementation throughout the build phase to ensure alignment to design, scope, acceptance criteria, and business objective.
• Identify risks and mitigation plans, focusing on solution, level of effort, and technical risks. Appropriately raising risks to leadership as needed.
• Support communications/discussions related to the solutions, solution options, risks, and/or issues and ensure they are suitable for the intended audience.

• 7+ years of experience as a Sr. Salesforce Solution Architect working in complex environments that support sales and sales operations including deep experience in:
• Sales Cloud, Service Cloud, and CPQ
• Flow, Process Builder, Apex, and Lightning components
• Complex reporting, dashboards, and advanced analytics
• Strong understanding of data modeling, security, sharing rules, and integration best practices
• Salesforce Marketing Cloud experience a plus
• Proven experience in solution design and architecture within Salesforce and CPQ
• Strong hands-on experience with Salesforce Einstein (Einstein Analytics, AI, or GPT).
• Experience with Einstein Discovery, Einstein Next Best Action, or AI-driven automation preferred
• Salesforce Administrator Certifications preferred
• Advanced Administrator (ADM 301)
• Platform AppBuilder
• CPQ 
• Service Cloud

• Bachelor's degree in computer science, information technology, or a related field preferred.

• Strategic thinker with a focus on business outcomes
• Detail-oriented with a commitment to data accuracy and quality
• Excellent problem-solving skills, with the ability to work independently and collaboratively
• Strong communication and stakeholder management skills
• Customer-centric approach with a passion for continuous improvement
• Ability to effectively communicate technical concepts to non-technical stakeholders