Senior Software Engineer, Full Stack, Guided Support Experience

2 Days ago • 5-8 Years • Full Stack Development • $166,000 PA - $244,000 PA

Job Summary

Job Description

This Senior Software Engineer role focuses on verticalizing the Guided Support Experience (GSE) in Google's Help Center. GSE provides generative conversational support across Google products (Play, Pixel, Workspace). The role involves close collaboration with product managers and stakeholders in a cross-functional pod structure, customizing GSE for various product verticals. Responsibilities include writing and testing code, participating in design reviews, improving code health and system reliability, analyzing user behavior, optimizing GSE for engagement and successful outcomes, and analyzing self-help journeys. The ideal candidate will have strong full-stack development experience, including back-end (Java, Python, Go, C++) and front-end (JavaScript, TypeScript, HTML, CSS) skills, as well as experience in testing, maintaining, and launching software products.
Must have:
  • 5+ years software development experience
  • 3+ years full-stack development experience
  • 3+ years experience testing and launching software
  • Experience with Java, Python, Go, or C++
  • Experience with JavaScript, TypeScript, HTML, CSS
Good to have:
  • Master's degree in CS or related field
  • Technical leadership experience
  • Experience with AI-based app development frameworks
  • Prompt engineering and optimization experience
  • Experience developing accessible technologies
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience with software development in one or more programming languages, and with data structures/algorithms.
  • 3 years of experience with full stack development, across back-end such as Java, Python, GO, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent.
  • 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture.

Preferred qualifications:

  • Master's degree or PhD in Computer Science or related technical field.
  • 1 year of experience in a technical leadership role.
  • Experience with front end and back end frameworks for AI based app development.
  • Experience with prompt engineering and optimization.
  • Experience developing accessible technologies.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

In this role, you will be responsible for verticalizing the Guided Support Experience in the Google Help Center. The Guided Support Experience (GSE) team is responsible for our generative conversational support solution across our consumer product portfolio such as Google Play, Pixel, and Workspace. You will work closely with our Product Manager partners and other stakeholders in a cross-functional “pod” structure, each pod focusing on customizing GSE to the needs of our Product Verticals (PVs).

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $166,000-$244,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Write and test product or system development code, and review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  • Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
  • Contribute towards improving code health, data hygiene and overall system reliability, triaging product or system issues and debugging/tracking/resolving by analyzing the sources of issues.
  • Work closely with pod partners to analyze user behavior and adapt the GSE platform to best support different product verticals and deliver a high-quality product.
  • Analyze every touchpoint across the self-help journey and optimize GSE to guide engagement and successful outcomes.

Similar Jobs

ByteDance - Data Analyst - Global Payment

ByteDance

Singapore (On-Site)
1 Month ago
Google - ASIC Architect, Silicon

Google

Mountain View, California, United States (On-Site)
1 Week ago
Canva - Backend Software Engineer - Security Platform Engineering (Open to remote across ANZ)

Canva

Auckland, Auckland, New Zealand (Remote)
4 Months ago
Next Level Business Services - CQ5 Developer/Architect

Next Level Business Services

Sunnyvale, California, United States (On-Site)
6 Months ago
Boomi - Software Engineer

Boomi

India (On-Site)
1 Day ago
Google - Tech Lead, Software Engineering, People with Disabilities

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
5 Months ago
Google - Software Engineer, PhD, Early Career, Campus, Embedded Systems and Firmware, 2025 start

Google

Atlanta, Georgia, United States (On-Site)
5 Months ago
Google - Software Engineer II, Infrastructure, Search Ads

Google

Zürich, Zurich, Switzerland (On-Site)
2 Weeks ago
Warner Bros Games - Senior Software Engineer - Roku (Adtech Team)

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Scopely - Senior Client Engineer - Star Trek Fleet Command

Scopely

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Senior Backend Engineer - Support Automation and AI Enablement

Canva

Melbourne, Victoria, Australia (Remote)
4 Weeks ago
Adyen - Kotlin Engineer

Adyen

Chicago, Illinois, United States (Hybrid)
9 Hours ago
ION - Principal Software Engineer, Italy

ION

Collecchio, Emilia-Romagna, Italy (On-Site)
6 Months ago
LeoVegas - QA Engineer DVA

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (Hybrid)
1 Month ago
Enphase Energy - Software Engineer (QA)

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Google - Software Engineer III, Mainline Engineering Productivity

Google

New Taipei, New Taipei City, Taiwan (On-Site)
1 Week ago
Google - Software Engineering Manager II, Google Photos

Google

Mountain View, California, United States (On-Site)
2 Days ago
PlayStation Global - QA Lead (Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
3 Months ago
Google - Software Engineering Manager, Network Load Balancing

Google

New York, New York, United States (On-Site)
2 Weeks ago
Google - Software Engineering Manager, Core Data Query

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Pittsburgh, Pennsylvania, United States

Pika - Full-Stack/Backend Engineer

Pika

Palo Alto, California, United States (On-Site)
6 Months ago
Epic Games - Narrative Systems Designer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Evolution - Online Game Presenter (Customer Service Alternative) - Competitive Pay & Tips!

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
GHX - Inventory Specialist

GHX

Seattle, Washington, United States (On-Site)
6 Hours ago
Google - Associate Product Counsel, Google Cloud Platform, Cloud Applications

Google

Boulder, Colorado, United States (On-Site)
2 Days ago
InnoPhase IoT - Principal Engineer, Analog/Mixed-Signals Design (ADC)

InnoPhase IoT

San Diego, California, United States (Hybrid)
1 Day ago
Scanline VFX - Visual Pioneering Artist

Scanline VFX

Los Angeles, California, United States (On-Site)
9 Months ago
House of How - Senior Unity Engineer

House of How

United States (Remote)
5 Months ago
Meta - Production Engineer

Meta

New York, New York, United States (Remote)
5 Months ago
The Walt Disney Company - Director, Ad Monetization & Insights

The Walt Disney Company

New York, New York, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Full Stack Development Jobs

The Walt Disney Company - Manager, Software Engineering

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Week ago
Meta - Software Engineer, Infrastructure

Meta

Menlo Park, California, United States (Remote)
5 Months ago
The Walt Disney Company - Lead Software Engineer - Ad Platforms

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Weeks ago
Google - Staff Software Developer, Google Cloud

Google

Cambridge, Massachusetts, United States (On-Site)
2 Weeks ago
Google - Software Engineer III, YouTube

Google

(On-Site)
4 Months ago
Meta - Production Engineer

Meta

Bellevue, Washington, United States (Remote)
5 Months ago
Next Level Business Services - Software Design Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Google - Web Solutions Engineer

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Google - Software Engineer III

Google

Fremont, California, United States (On-Site)
2 Days ago
Google - Software Engineer (For Women in Tech Candidates)

Google

Belo Horizonte, State Of Minas Gerais, Brazil (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Mountain View, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug