The job requires a Cassandra DBA to provide support for on-call escalations and perform root cause analysis. The individual will independently resolve tickets within the agreed SLA, adhere to quality standards, and update the knowledge base. They will also train freshers, ensure positive customer experience, and aim for First Call Resolution with minimal rejected resolutions. The domain is Database and the sub-domain is Cassandra.
Must Have:- Provide support for on-call escalations.
- Perform root cause analysis of given issues.
- Independently resolve tickets within agreed SLA.
- Adhere to quality standards and company policies.
- Work on value-adding activities like knowledge base update.
- Training freshers and coaching analysts.
- Ensure positive customer experience and CSAT.