Senior specialist
Job Summary
Job Description
The job requires a Cassandra DBA to provide support for on-call escalations and perform root cause analysis. The individual will independently resolve tickets within the agreed SLA, adhere to quality standards, and update the knowledge base. They will also train freshers, ensure positive customer experience, and aim for First Call Resolution with minimal rejected resolutions. The domain is Database and the sub-domain is Cassandra.
Must have:
- Provide support for on-call escalations.
- Perform root cause analysis of given issues.
- Independently resolve tickets within agreed SLA.
- Adhere to quality standards and company policies.
- Work on value-adding activities like knowledge base update.
- Training freshers and coaching analysts.
- Ensure positive customer experience and CSAT.
1 skill required
Job Details
Job description:
Requirement: Cassandra DBA
Domain: Database
Sub-Domain: Cassandra
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
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