Senior Strategic Customer Success Manager
Job Description
- Miro product expertise
- Experience with scaled engagements
- Experience onboarding new customers/teams
- 5+ years of customer-facing experience
- Experience in a SaaS environment
- Motivated to help customers achieve goals
- Creative self-starter and trusted partner
- Ability to experiment and iterate
- 401k matching
- Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance
- Up to $2,000 charitable donation matches
About the Team
About the Role
What you’ll do
- Manage a portfolio of roughly 10-15 strategic customers
- Maximize customer retention metrics
- Become a Miro product expert and use this knowledge to effectively guide customers toward their desired outcome through scaled engagements
- Ensure product adoption by onboarding new customers and new teams
- Make sure that customers get maximum value from Miro
- Work closely with Account Managers to identify additional license opportunities
What you’ll need
- Proven experience of 5+ years in customer-facing roles
- A love for experimenting and trying new ideas without fear of iterating and failing
- Experience and confidence in interacting with a variety of customers at different stages in their journey
- Experience working at a SaaS environment
- You are motivated by working with customers to ensure they achieve their goals
- You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner
What's in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
The reasonably estimated salary range is specific to Los Angeles and may not be applicable to other locations. The range for this role is $156,000 to $195,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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