Senior Strategic Customer Success Manager

1 Month ago • 5 Years + • Customer Service • $156,000 PA - $195,000 PA

Job Summary

Job Description

Miro is seeking empathetic, customer-centric individuals to join its growing Customer Success organization. As a Strategic Customer Success Manager, your primary responsibility will be to ensure customers realize the value from their investment in Miro. You will work to align the platform's capabilities with critical business workflows, nurture key stakeholder relationships, and become deeply embedded within customer accounts. This role involves building and maintaining joint success plans, conducting quarterly executive business reviews, and acting as the voice of the customer within Miro. You will impact customers by helping them achieve their visual collaboration objectives, proactively identifying ways to increase their productivity and results.
Must have:
  • 5+ years of customer-facing experience
  • Experience in a SaaS environment
  • Motivated to help customers achieve goals
  • Creative self-starter and trusted partner
  • Ability to experiment and iterate
Good to have:
  • Miro product expertise
  • Experience with scaled engagements
  • Experience onboarding new customers/teams
Perks:
  • 401k matching
  • Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance
  • Up to $2,000 charitable donation matches

Job Details

About the Team

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team!  A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro.  In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio.  You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts.  You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

About the Role

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.
 

What you’ll do

  • Manage a portfolio of roughly 10-15 strategic customers
  • Maximize customer retention metrics
  • Become a Miro product expert and use this knowledge to effectively guide customers toward their desired outcome through scaled engagements
  • Ensure product adoption by onboarding new customers and new teams
  • Make sure that customers get maximum value from Miro
  • Work closely with Account Managers to identify additional license opportunities

What you’ll need

  • Proven experience of 5+ years in customer-facing roles
  • A love for experimenting and trying new ideas without fear of iterating and failing
  • Experience and confidence in interacting with a variety of customers at different stages in their journey
  • Experience working at a SaaS environment
  • You are motivated by working with customers to ensure they achieve their goals
  • You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to Los Angeles and may not be applicable to other locations. The range for this role is $156,000 to $195,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.


About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 


At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here

Similar Jobs

Diligent Corporation - Customer Success Manager II

Diligent Corporation

Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago
Newrick Network - Senior Frontend Developer

Newrick Network

Toronto, Ontario, Canada (Hybrid)
1 Month ago
deel. - Payroll Expert | China

deel.

China (Remote)
3 Weeks ago
Vercel - Renewals Manager

Vercel

London, England, United Kingdom (Hybrid)
2 Months ago
Cadence - Scientific Sales Executive I

Cadence

Bracknell, England, United Kingdom (Remote)
2 Months ago
Motorola solutions - Senior Customer Success Manager

Motorola solutions

California, United States (Remote)
1 Month ago
Aisera - Enterprise Customer Success Manager

Aisera

Palo Alto, California, United States (Hybrid)
1 Year ago
USE Insider - Customer Success Manager

USE Insider

Mexico City, Mexico (Hybrid)
3 Months ago
sinch  - Senior Executive - Technical Support

sinch

Noida, Uttar Pradesh, India (On-Site)
3 Weeks ago
Bito - Customer Success Manager

Bito

Pune, Maharashtra, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

truecaller - Partner Manager- Developer Products

truecaller

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Netomi - Senior Implementation Consultant

Netomi

Gurugram, India (Remote)
3 Months ago
Bestex Research - Human Resources Associate

Bestex Research

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Palo Alto Networks - Solution Consultant- Majors

Palo Alto Networks

Fort Lauderdale, Florida, United States (On-Site)
2 Months ago
Kaedim - Customer Success Engineer

Kaedim

London, England, United Kingdom (On-Site)
1 Year ago
Tide - Product Design Manager

Tide

Romania (Hybrid)
1 Month ago
Sprinkler - Sr. Manager, Implementation

Sprinkler

Austin, Texas, United States (Remote)
3 Weeks ago
Toast - Senior Manager, Web Experience Design

Toast

United States (Remote)
2 Months ago
Ramp - Vibe Growth Marketing Manager

Ramp

New York, United States (Hybrid)
3 Weeks ago
Hudl - Business Systems Administrator

Hudl

London, England, United Kingdom (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Los Angeles, California, United States

Kyruus Health - Senior Data Architect

Kyruus Health

United States (Remote)
4 Months ago
Apple - NLP Solutions Software Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
CD PROJEKT RED - Senior Gameplay Engineer - Combat

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Niantic - Senior Game Designer

Niantic

San Francisco, California, United States (Hybrid)
1 Month ago
Lytx,  Inc  - Assistant Controller

Lytx, Inc

Framingham, Massachusetts, United States (On-Site)
1 Year ago
InMobiInMobi - Director, Product Management

InMobiInMobi

New York, United States (On-Site)
1 Month ago
Optiv - Threat Analyst- 2nd Shift | Remote, USA

Optiv

Overland Park, Kansas, United States (Remote)
3 Weeks ago
whoop - Software Engineer II (Backend, Growth)

whoop

Boston, Massachusetts, United States (On-Site)
2 Months ago
Canva - Corporate Accounting Lead

Canva

Seattle, Washington, United States (Remote)
5 Months ago
Apple - Senior Manager

Apple

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Go Fund Me - Senior Customer Success Manager

Go Fund Me

United States (Remote)
1 Month ago
OKX - Senior Agent, Customer Service (Polish Speaker)

OKX

Budapest, Hungary (Hybrid)
1 Month ago
Hudl - Customer Success Manager (Dutch speaking)

Hudl

's-Hertogenbosch, North Brabant, Netherlands (On-Site)
3 Months ago
Canva - Customer Success Manager

Canva

Austin, Texas, United States (Remote)
1 Month ago
Square - Customer Service Representative

Square

Stow, Ohio, United States (On-Site)
1 Month ago
Glean - Technical Support Manager

Glean

Palo Alto, California, United States (Hybrid)
3 Weeks ago
Thousand Eyes - Customer Success Scale Leader

Thousand Eyes

Mexico City, Mexico (On-Site)
2 Months ago
playrix  - Customer Support Representative (German)

playrix

Montenegro (Remote)
9 Months ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

San Francisco, California, United States (On-Site)
6 Months ago
cyara - Customer Success Manager

cyara

Australia (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded