Senior Technical Account Manager

1 Month ago • All levels • Account Management • $130,000 PA - $160,000 PA

Job Summary

Job Description

SpecterOps is seeking a Sr. Technical Account Manager for their BloodHound Enterprise team. This role involves guiding customers to maximize value from BloodHound Enterprise, a technology that maps Identity Attack Paths. The ideal candidate will possess excellent soft skills, strong organizational abilities, and technical proficiency. Responsibilities include customer onboarding and training, regular engagement calls to share best practices in Identity security, integration assistance, churn risk management, account health monitoring, and acting as the customer's advocate to product, support, and engineering teams. The role requires collaborating to develop solutions and resolve customer issues.
Must have:
  • Customer Success Management or Technical Account Management experience
  • Ability to manage an account book of business
  • Basic understanding of PowerShell or Python scripting
  • Experience with REST APIs for business problems
  • Ability to learn new technologies quickly
  • Authorized to work and reside in the United States
Good to have:
  • Experience in penetration testing or administering Active Directory/Azure
  • Experience with open-source BloodHound or BloodHound Enterprise
  • Skill in explaining Active Directory/Entra attack tradecraft
  • Experience with JSON data formatting and containerization
Perks:
  • 100% covered Health/Dental/Vision/Life Insurance for employee and family
  • Flexible time off policy
  • 13 paid holidays annually
  • 401(k) with up to 4% company match
  • Stock Options & bonuses
  • 1,500 USD new hire allowance for home office setup
  • 500 USD annual home office allowance after first year
  • 150 USD monthly cell phone and internet reimbursement
  • 5,000 USD annual professional development allowance
  • 5,250 USD towards continuing education or student loan repayment
  • 1,200 USD annual budget for lifestyle, wellness, pet insurance
  • 10,000 USD one-time benefit towards family planning
  • In-person and virtual employee events
  • Company swag

Job Details

SpecterOps is searching for a Sr. Technical Account Manager to support the BloodHound Enterprise team. BloodHound Enterprise is technology that continuously and comprehensively maps Identity Attack Paths, the attacker’s easiest, most reliable, and most attractive target. Our Technical Account Managers guide our customers to recognize the maximum possible value from their use of BloodHound Enterprise.

A successful candidate will exhibit excellent soft skills and be a well-organized individual with strong technical skills.

Salary Range: base salary annually, commensurate with experience.  

  • Sr. level: $130,000 - $160,000

Location

  • This position is remote, based in the U.S., with optional travel quarterly for in-person company events and other ad hoc meetings. A Candidate that enjoys working hours in the Central US to West US time zones is ideal for this opening.
    • Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas.

Responsibilities 

  • Customer Onboarding and Training:
    • Consult with customers to understand use cases and desired outcomes.
    • Onboard, train, and enable new BHE customers to ensure a smooth start.
  • Customer Engagement and Communication:
    • Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security.
    • Drive effective communications with customers and internal teams.
  • Integration Assistance:
    • Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition.
  • Churn Risk Management:
    • Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.
  • Account Health Monitoring:
    • Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.
  • Collaboration with Product, Support and Engineering Teams:
    • Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design.
    • Develop solutions or prototypes that improve customer value recognition, leading towards developing new features.
    • Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.

Requirements

  • Experience in Customer Success Management, Technical Account Management, Consulting, Pentesting, or other technical, customer-facing roles within the security industry.
  • Ability to maintain an account book of business. 
  • Basic understanding of scripting languages such as PowerShell or Python
  • Experience utilizing REST APIs to solve business problems
  • Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques.
  • Ability to successfully complete a criminal background investigation
  • Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas
  • Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
  • Travel: up to 15% within region

Nice to haves

  • Experience in penetration testing and/or administering Active Directory or Azure
  • Experience with open-source BloodHound or BloodHound Enterprise
  • Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft
  • Experience with JSON data formatting and containerization platforms 

What We Offer

  • Health/Dental/Vision/life insurance: 100% covered for both the employee and their family      
  • Flexible time off policy      
  • 13 paid holidays annually      
  • 401(k) with up to 4% company match      
  • Stock Options & bonuses   
  • Remote work: $1,500 new hire allowance to set up home office      
  • $500 annual home office allowance after first year   
  • $150 monthly cell phone and internet reimbursement     
  • $5,000 annual professional development allowance     
  • $5,250 towards continuing education or student loan repayment      
  • $1,200 annual budget for lifestyle, wellness, pet insurance and more   
  • A one-time $10,000 benefit towards family planning       
  • In person and virtual employee events throughout the year      
  • And of course, company swag!      

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at careers@specterops.io  

Unsolicited resumes are not accepted. 

 #LI-REMOTE

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