Senior Technical Product Manager

Primary Duties:

• Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. 
• Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.

Minimum Qualifications:

• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
• Experience using data and primary research to inform solution design, decision-making, and internal business understanding.
• Experience with and understanding of the software development lifecycle, inclusive of data architecture, front-end workflow applications, integration, and/or AI. 
• Experience leading Agile / Scrum teams and leveraging Agile methodology/concepts in product development
• Product development experience in the context of the development of a healthcare technology, call center or AI products.
• Experience with end-user design practices and ability to evaluate workflows and operational processes for the purpose of defining efficiency improvements, measurement tools, implementation requirements, and continuous improvement
• Excellent organizational and communication skills in managing a broad set of stakeholders, including clinical staff, physicians, call center operators, executives, business leaders, and technologists
• Ability to collaborate with cross-functional teams to define and implement technical solutions for complex problems in healthcare.

Preferred Knowledge, Skills and/or Abilities:

• Strong organizational and time-management skills to manage sprint schedules, deadlines, and anticipate blockers
• Proven track record of successfully managing & growing internal platform products
• Ability to create intelligible documentation and diagrams to communicate complex technical concepts, user workflows, or data flows to audiences with varying technical understanding
• Understands best practices in data modeling, interoperability, architecture, and AI Products, preferable with some exposure to technology platforms inclusive of AWS, Databricks, Spark, Kafka, Docker, and/or Kubernetes
• Experience with relevant healthcare and/or contact center technologies and workflows, such as customer relationship management (CRM) software, telephony, EHRs, population health products (PHM), practice management solutions, and revenue cycle management (RCM)
• Knowledge/proficiency with SQL, ideally with Snowflake
• Experience with incorporating AI into existing products, services, or workflows to streamline efficiency and drive outcomes
• Ability to interface with a broad set of stakeholders including analytics, engineering, product, and others, with the communication and storytelling skills to manage expectations and prioritize solutions that address broad stakeholder needs 
• Industry knowledge of value-based care and/or quality measurement related to primary care, such as Accountable Care Organizations (ACO), Medicare Shared Savings Program (MSSP), Medicare Advantage, Stars, HEDIS, or other healthcare innovation models

Who We Are: