Senior Technical Program Manager (DevOps)
Job Summary
Job Description
As a Senior Technical Program Manager, you will lead strategic programs by driving the creation, tracking, and communication of quarterly plans with delivery teams. You will manage program operations, lead complex multi-stakeholder projects, and implement governance structures for risk management and decision-making. This role also contributes to organization-wide initiatives to reduce operational burden. You will partner with Product, Engineering, and cross-functional leads to bring delivery predictability to the Engineering Foundations Organization, which includes Developer Platform and Production Engineering teams. Responsibilities include strategic planning and alignment, risk management and control, performance measurement and analysis, and stakeholder engagement.
Must have:
- 8+ years of experience in operations, project, or program management
- Bachelor's degree or equivalent work experience
- Ability to identify and mitigate software development project risks
- Experience tailoring technical communications for various audiences
- Experience defining and tracking KPIs for infrastructure performance
Good to have:
- Track record of driving process improvement or change management
- Exceptional written and verbal communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical skills/mindset
- Self-starter with strong interpersonal skills
- Experience in healthcare technology
- Solid understanding of SDLC, CI/CD, IaC, and DevOps principles
- Proficiency in Jira, Confluence, and GitHub
- Familiarity with cloud platforms (e.g., AWS)
- Demonstrated ability to drive successful delivery across diverse cross-functional teams
Perks:
- Flexible work schedules
- Remote work availability
- Health, dental, and vision insurance (80% paid for employees, dependents, domestic partners)
- 21 days of PTO in first year
- Two paid volunteer days
- 11 paid holidays
- 12 weeks paid parental leave
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program
- Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
13 skills required
Job Details
As Senior Technical Program Manager, this role will lead strategic programs by:
1. Driving creation, tracking, and communication of strategic and achievable quarterly plans with all involved delivery teams.
2. Managing program operations and lead complex, multi-stakeholder project management
3. Implementing governance structures to manage risks and drive decision-making
4. Contributing to organization-wide initiatives to lessen operational burden of our teams
This role will be a critical partner to Product, Engineering and other cross functional leads by bringing delivery predictability to the Engineering Foundations Organization, which is comprised of two teams:
Developer Platform: Builds and maintains an Internal Developer Platform; enabling self-service infrastructure provisioning, ensuring security and governance, and improving developer experience
Production Engineering: Responsible for infrastructure operations and reliability, observability and incident response, cost control, data infrastructure stewardship, enablement and tooling and security compliance
Primary Duties:
- Strategic Planning and Alignment:
- Collaborate with key stakeholders to align clear goals with overall business strategy, product strategy, and organizational goals.
- Develop and implement plans that prioritize initiatives based on business priorities, available resources, and dependencies.
- Risk Management and Control:
- Identify and manage risks, including dependencies, trade-offs, and potential roadblocks.
- Develop and implement control plans to address at-risk goals, ensuring proactive mitigation and resolution strategies are in place.
- Performance Measurement and Analysis:
- Evaluate and measure progress against key performance indicators (KPIs), service level agreements (SLAs), and other critical business results.
- Analyze data to surface opportunities, risks, and trends, providing actionable recommendations to enhance overall program effectiveness.
- Stakeholder Engagement and Communication:
- Facilitate communication and collaboration among cross-functional teams, ensuring transparency and alignment with predefined goals.
- Lead steering committees or governance structures to drive decision-making and maintain effective communication channels with key stakeholders.
Minimum Qualifications:
- 8+ years progressive experience in operations, project or program management
- Bachelor’s degree or equivalent work experience;
Preferred Knowledge, Skills and/or Abilities:
- Track record of driving process improvement and/or change management
- Exceptional written and verbal communications skills
- Ability to work in a fast-paced environment and manage multiple priorities; strong analytical skills/mindset
- Self-starter with strong interpersonal skills
- Experience in healthcare technology
- Product Development Specific Experience:
- Solid understanding of SDLC, CI/CD, infrastructure-as-code, and DevOps principles.
- Proficiency in project management and collaboration tools like Jira, Confluence, and GitHub.
- Familiarity with cloud platforms (e.g., AWS) and related tools.
- Ability to identify risks in software development projects and lead efforts to mitigate them early
- Demonstrated ability to drive successful delivery across diverse cross-functional teams with varying technical expertise.
- Experienced at tailoring technical communications for a range of audiences, including clear, concise summaries for executive stakeholders
- Experience defining and tracking KPIs to measure infrastructure performance and delivery success.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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