Senior Technical Support Engineer

Sully.ai

5+ Years | Santa Clara, California, United States (Remote) | Full Time | 3 months ago

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Job Summary

Sully.ai is seeking a Senior Technical Support Engineer to help improve healthcare through AI Employees. This role involves supporting customer onboarding, building technical support workflows, and innovating sales processes. The engineer will be the primary technical contact for customers, troubleshooting issues and providing feedback to product and engineering teams. Expect long hours, working from 6 am to 6 pm PT, with a focus on customer satisfaction and continuous improvement. The company has a mission to make healthcare better, faster, and more affordable.

Must Have

5+ years of customer support leadership
Proven track record of being a top performer
High presentation and communication skills

Job Description

About The Company

Sully.ai is making healthcare better, faster & affordable by building AI Employees.Work to save lives.We're growing very fast.Customers love the product.Our team is small and talent-dense.Impactful mission: “One Human, One Doctor”Very good probability to be a trillion dollar company.

Role

Long hours (We’re a small team with a big mission!)
Support customer onboarding and upsell opportunities
Build out and own Technical Support workflows from the ground up
Innovate constantly on making our sales better, faster.
6am to 6pm PT Availability
Other tasks too! (“Nothing is someone else’s problem.”)
Serve as the primary technical contact for customers, addressing issues promptly.
Troubleshoot and resolve technical problems with the product or service.
Act as the voice of the customer, providing feedback to the product and engineering teams.