Senior UX Designer, Salesforce Automation

We are seeking a Senior UX Designer to create exceptional automation experiences that empower users to build sophisticated workflows and business process automations. You will collaborate closely with product owners, engineers, and user research teams to shape the experiences for our next generation automation products. This role combines design excellence, cross-functional partnership, and systems thinking to deliver intuitive automation experiences for every user. You will work on agentic experiences, intelligent workflow automation, automation pattern libraries, and cross-platform automation experiences that serve admins, business users, and developers.

Must Have

• Create exceptional automation experiences.
• Collaborate with product owners, engineers, and user research teams.
• Shape experiences for next-generation automation products.
• Deliver intuitive automation experiences for every user.
• Manage end-to-end UX work for automation features.
• Ensure timely execution of deliverables.
• Manage multiple automation projects across business process management tools.
• Create intuitive, outcome-based workflows and interactions.
• Deliver structured presentations with clear narratives.
• Explain complex automation concepts clearly.
• Guide UX design reviews and provide insightful, actionable feedback.
• Plan and manage effective project kickoff events.
• Rapidly conceptualize and create original design work.
• Produce polished, high-quality deliverables.
• Demonstrate thorough understanding of design patterns for automation and agentic experiences.
• Uphold best practices across design system resources and automation pattern libraries.
• Prioritize accessibility in designs and mentorship.
• Stay informed of industry trends in workflow automation, low-code platforms, and agentic design.
• Explore new technologies and design approaches for declarative automation.
• 4+ years of relevant UX design experience.
• Experience leading cross-functional design initiatives.
• Experience managing multiple concurrent projects.
• Portfolio demonstrating complex problem-solving in business process automation, orchestration, or low-code tools.
• Proficiency in design tools (Figma, prototyping tools).
• Working knowledge of design systems (Lightning Design System 2).
• Familiarity with accessibility standards.
• Understanding of user research methodologies and data-driven design.
• Ability to advocate for users while balancing business requirements and technical constraints.

Good to Have

• Workflow/automation or enterprise platform expertise preferred.

Perks & Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Position Overview

We are seeking a Senior UX Designer to create exceptional automation experiences that empower users to build sophisticated workflows and business process automations. You will collaborate closely with product owners, engineers, and user research teams to shape the experiences for our next generation automation products. This role combines design excellence, cross-functional partnership, and systems thinking to deliver intuitive automation experiences for every user.

Key Responsibilities

Design Delivery & Project Management

• Responsible for end-to-end UX work for automation features.
• Manage deliverables and ensure timely execution with onsite and distributed team members.
• Manage multiple automation projects across business process management tools.
• Create intuitive, outcome-based workflows and interactions that make complex automation accessible to end users.

Communication & Collaboration

• Deliver structured presentations with clear narratives using inclusive presentation resources.
• Explain complex automation concepts clearly to support problem-solving and knowledge sharing.
• Guide UX design reviews and meetings, capturing key points and providing insightful, actionable feedback to iterate.
• Plan and manage effective project kickoff events for new automation initiatives.

Relationship Design & Team Support

• Demonstrate UX that inspires others and encourages engaging discussion and iteration.
• Elevate underrepresented user voices to design accessible experiences for all.
• Participate in team, organization, or company cultural initiatives, sharing automation knowledge with the larger organization.

Design Craft & Systems Expertise

• Rapidly conceptualize and create original design work that demonstrates conceptual strength for automation experiences.
• Produce polished, high-quality deliverables with careful attention to detail.Generate original creative work that expands on existing ideas, grasping user intent and applying it to new creative directions.
• Demonstrate a thorough understanding of existing and emerging design patterns for automation, agentic experiences, and their appropriate use.
• Connect work and uphold best practices across design system resources and automation pattern libraries.

Advocacy & Accessibility

• Prioritize accessibility when reviewing designs and mentoring junior teammates, understanding user impact beyond compliance.
• Stay informed of industry trends and best practices in workflow automation, low-code platforms, and agentic design.
• Explore new technologies and design approaches for declarative automation.

Required Qualifications

Experience

• 4+ years of relevant UX design experience (or equivalent portfolio quality).
• Workflow/automation or enterprise platform expertise preferred.
• Experience leading cross-functional design initiatives and managing multiple concurrent projects.
• A portfolio demonstrating complex problem-solving in business process automation, orchestration, or low-code tools.

Technical Skills

• Proficiency in design tools, particularly Figma and prototyping tools.
• Working knowledge of design systems (such as Lightning Design System 2) and when to apply or extend existing patterns.
• Familiarity with accessibility standards and different interaction modalities for automation products.

Design & Leadership

• Understanding of user research methodologies and data-driven design.
• Demonstrated ability to advocate for users while balancing business requirements and technical constraints.
• A history of delivering high-quality design work across multiple concurrent projects.

What You'll Work On

• Agentic experiences and intelligent workflow automation.
• Automation pattern libraries and workflow-specific design patterns.
• Accessibility implementation across automation touchpoints.
• Cross-platform automation experiences that serve admins, business users, and developers.

At Salesforce, you will work on strategic automation initiatives that empower millions of users to build sophisticated business processes without code. You will make automation more accessible, workflows more intuitive, and empower business users to solve complex problems independently.

Application Requirements

Submit a résumé with portfolio links showcasing automation or enterprise platform case studies that demonstrate complex problem-solving and end-to-end project execution. Submissions without portfolios will not be considered.