Service Account Assistant

About Us

At Hype Tier, we elevate brands through bold strategies and high-impact execution. As a dynamic agency based in Boston, we specialize in empowering businesses with innovative solutions that drive visibility and results. Our team is passionate, driven, and always looking ahead—committed to excellence in everything we do.

Job Description

We are currently seeking a detail-oriented and proactive Service Account Assistant to join our team. This position supports account management operations, ensuring high service standards and maintaining strong client relationships. The ideal candidate is organized, professional, and capable of juggling multiple responsibilities in a fast-paced environment.

Responsibilities

• Assist account managers with day-to-day client service needs

• Prepare and process service documentation and client records

• Monitor and update account information with accuracy and timeliness

• Respond to internal and external inquiries with professionalism

• Coordinate meetings, schedules, and service updates

• Maintain detailed logs of client interactions and service reports

• Support the resolution of service issues in collaboration with relevant departments

Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field

• 1+ year of experience in customer service, account coordination, or administrative support

• Strong organizational and time management skills

• Excellent verbal and written communication

• High proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work both independently and as part of a team

• Problem-solving mindset with keen attention to detail

Benefits

• Competitive salary ($53,000 – $63,000 annually)

• Professional growth opportunities and ongoing training

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and collaborative work environment

• Convenient office location in the heart of Boston