Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Technology StrategyManagement Level
ManagerJob Description & Summary
PwC Ireland - Bring Your Experience, Grow Your Skills, Unlock Your PotentialPurpose-led work you’ll be part of
As a Manager, you’ll work as part of a team of solutions-driven and problem-solving individuals, apply your technology experience and stakeholder management, to drive forward projects and programmes from strategy to execution. Responsibilities also include:
Oversee end-to-end delivery of technology services, ensuring projects are completed on time and within budget.
Manage day-to-day client interactions and serve as the primary point of contact for service-related matters.
Collaborate with cross-functional teams to design and implement service delivery strategies that align with business goals.
Monitor and report on service delivery metrics, proactively addressing issues that could impede performance.
Conduct regular service reviews with clients to assess satisfaction and gather feedback for continuous improvement.
Develop and maintain strong client relationships, ensuring high levels of service and retention.
Lead a team of service delivery professionals, providing coaching and development opportunities to enhance skills and knowledge.
Ensure adherence to compliance standards and industry regulations throughout service delivery processes.
Your Profile
Solid understanding of technology service management principles and practices across one or more of SAP, Oracle, Workday, Microsoft and/or Salesforce
Strong leadership skills with a proven track record of managing teams and projects.
Excellent communication and interpersonal skills to manage client relationships effectively.
Proficient in project management methodologies and tools.
Ability to analyze data and derive insights for performance improvement.
Experience with ITIL frameworks and service management software.
Unlock your potential with PwC Ireland
We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
Enjoy PwC’s perks
We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).
Being appreciated for being you
Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)
You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us at ie_experiencedhireteam@pwc.com for more information.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
YesGovernment Clearance Required?
NoJob Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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