Service Delivery Operations Analyst

3 Months ago • 3-5 Years • Operations

Job Summary

Job Description

The Service Delivery Operations Analyst will be responsible for Client On-boarding, Account Maintenance, Customer Identification Program (CIP), and Know Your Customer (KYC) processes. The role involves conducting PEPs (Politically Exposed Persons) screening and adverse media checks. The analyst must possess strong analytical and problem-solving skills with meticulous attention to detail. They will need to build relationships, communicate complex issues, and manage competing priorities effectively within a global team. Proficiency in Microsoft Office Suite is essential. The role also requires verification of identity, suitability, and risks associated with onboarding/maintaining business relationships through customer identification and due diligence.
Must have:
  • Experience in KYC/AML environment (4+ years)
  • Experience with commercial/investment banking (Desirable)
  • Excellent written and verbal communication skills
  • Strong Attention to detail & an analytical insight
Good to have:
  • Knowledge of the regulatory environment

Job Details

Skill required: KYC Screening - Know Your Customer (KYC)
Designation: Service Delivery Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Description: • Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. • Conducting PEPs (Politically Exposed Persons) screening and adverse media checks • Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. • Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. • Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. • Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence.
What are we looking for? •Know Your Customer (KYC) Operations Requirements: • Minimum of 4 years’ experience of working within a KYC/AML environment • Relevant financial service experience, ideally within risk, compliance or financial crime. • Knowledge or experience of working with commercial or investment banking is desirable • Ability to research, making use of the Internet and on-line systems • Knowledge of the regulatory environment is highly desirable • Excellent written and verbal communication skills • Drive, Determination and Passion to succeed • Strong Attention to detail & an analytical insight • Detail oriented, with the ability to work independently and multi-task effectively • Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Similar Jobs

Buckman - Finance Specialist - Accounts Payable

Buckman

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Addepar - Alternatives Data Operations Analyst

Addepar

Pune, Maharashtra, India (On-Site)
3 Months ago
PwC - Programme Coordinator

PwC

Qormi, Malta (On-Site)
2 Months ago
Sprinkler - Senior Revenue Accountant

Sprinkler

United States (Remote)
3 Weeks ago
Gravitee - Executive Assistant

Gravitee

London, England, United Kingdom (Hybrid)
3 Weeks ago
Ramp - Senior Fraud Operations Specialist

Ramp

United Kingdom (Remote)
3 Weeks ago
Super.com - Manager, Dispute Operations

Super.com

Canada, Kentucky, United States (Remote)
2 Months ago
DraftKings - Operations Associate, Jackpocket

DraftKings

North Berwick, Maine, United States (On-Site)
2 Weeks ago
binance - Binance Accelerator Program - Compliance Operations

binance

Dubai, Dubai, United Arab Emirates (On-Site)
10 Months ago
Kavalirio - Equipment Operator II

Kavalirio

Roswell, Georgia, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Granicus - Quoting and Deal Desk Specialist - Salesforce CPQ

Granicus

Costa Rica (Remote)
1 Year ago
Playtika - Director of Marketing, Growth Ventures

Playtika

Israel (On-Site)
3 Months ago
Axel springer - Events Manager

Axel springer

Arlington, Virginia, United States (Hybrid)
3 Weeks ago
version 1 - Power App Platform Functional Lead - SME

version 1

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Glean - Senior Site Reliability Engineer

Glean

Palo Alto, California, United States (Hybrid)
1 Month ago
Ubisoft - Accountant

Ubisoft

Montreal, Quebec, Canada (On-Site)
3 Months ago
Cloud Imperium Games - Legal Administrator

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
3 Weeks ago
Informa Group - Credit Market Analyst

Informa Group

Boston, New York, United States (Hybrid)
1 Month ago
Feld Entertainment - QA/Compliance Administrator

Feld Entertainment

Jessup, Maryland, United States (On-Site)
5 Months ago
Haleon - Demand & Supply Analyst

Haleon

Munich, Bavaria, Germany (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

PwC - IFS-Operate-Data Analytics- Associate-Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Circles - Senior Software Engineer, Android

Circles

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Nice - Specialist Resource Manager

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
Reveal - Revenue Operations Analyst

Reveal

Hyderabad, Telangana, India (On-Site)
2 Months ago
Ethos Life - Customer Support Manager

Ethos Life

Bengaluru, Karnataka, India (On-Site)
3 Months ago
FalconX - Salesforce Developer / Admin - Contract

FalconX

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Enphase Energy - Senior Finance Analyst - Sales Finance

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Qualcomm - CPU Power Management Controller Firmware Developer - Technical Lead

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Capgemini - Test Automation Engineer

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Paytm - Messaging Solution - DM/Manager- Payments

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Nintendo - National Retail Operations Manager

Nintendo

Redmond, Washington, United States (Hybrid)
1 Year ago
Hawkeye Innovations - Match Operations Assistant - Molde

Hawkeye Innovations

Molde, Møre Og Romsdal, Norway (On-Site)
3 Weeks ago
quience - Head of Planning & Inventory

quience

London, England, United Kingdom (On-Site)
3 Weeks ago
Playtika - Monetization Operations Specialist

Playtika

Israel (On-Site)
7 Months ago
AI Fund - Senior Operations Manager

AI Fund

United States (Remote)
3 Months ago
Zoe - People Operations Lead

Zoe

United Kingdom (Remote)
1 Month ago
Ubisoft - Project Management Assistant - Strategy & Operations - Internship (12 months) September 2025

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Months ago
boulder media - People Operations Specialist

boulder media

Islamabad, Islamabad Capital Territory, Pakistan (Remote)
2 Months ago
Amanotes - Strategy & Operation Specialist

Amanotes

Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
NinjaVan - Operations Planning & Growth Manager

NinjaVan

Jakarta, Indonesia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

Bengaluru, Karnataka, India (On-Site)

Gurugram, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Coimbatore, Tamil Nadu, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Kolkata, West Bengal, India (On-Site)

View All Jobs

Get notified when new jobs are added by Accenture

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug