Job Description
Trek is a leading global manufacturer of innovative bicycles and accessories. We build products we love, prioritize customer focus, and aim to change the world by getting more people on bikes. We are looking for an experienced Service Lead to manage the workshop and daily operations. You will be responsible for customer hospitality, bike repairs and assembly, monitoring workshop profitability, and advising customers on services and accessories. We seek someone passionate about cycling, with experience in bicycle retail, who is a team player and service-oriented.
Good To Have:
- Professional experience in the sports industry
- English language skills
- French language skills
Must Have:
- Offer a high level of hospitality to customers
- Responsible for acceptance, repair, and assembly of new bikes and workshop business
- Monitor Trek KPIs to ensure a profitable workshop
- Continuous training on suitable techniques and methods
- Advise customers on repairs, service packages, and accessories
- Actively motivate and inspire customers for cycling
- Contribute to shaping service offers and customer loyalty promotions
Perks:
- Open, dynamic team
- Work in an international environment
- Great Place to Work certified and owner-managed company
- Lots of personal responsibility and interesting employment conditions
- Chance to inspire cyclists for the most beautiful hobby in the world
- Very good social benefits and Trek-Benefits
- Employee discounts
You have a passion for inspiring cyclists with high-quality products, expert advice, and first-class service. Our goal is to motivate our customers to cycle and provide them with an unforgettable riding experience.
You manage the workshop and lead the organization of daily operations.
Your main tasks:
- Offer a high level of hospitality to our customers
- Take responsibility for the acceptance, repair, and assembly of new bikes sold, as well as for the workshop business in the store
- Monitor Trek key figures to ensure a profitable workshop
- Continual training on suitable techniques and methods
- Advise our customers on repairs, service packages, and accessories (service advisor)
- Actively motivate and inspire customers for cycling
- Contribute to the design of service offers and customer loyalty promotions
Your Profile:
- Passion for cycling and the bike community
- Several years of experience in bicycle retail, ideally in a workshop environment
- Team player, resilience, communication skills, organizational talent
- Conscientious, independent, and service-oriented way of working
- Motivation for new challenges
What we offer you:
- Open, dynamic team
- Work in an international environment
- Great Place to Work Label certified and owner-managed company
- Lots of personal responsibility and interesting employment conditions
- The chance to inspire cyclists for the most beautiful hobby in the world
- Very good social benefits and Trek-Benefits, employee discounts
Are you enthusiastic?
Do you want to become part of the Trek family? Are you willing to familiarize yourself with complex technical matters and do you have a lot of perseverance and motivation, especially during the high season? Then you are exactly right with us! Send us your complete application with CV, certificates and cover letter directly via our homepage!
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