Job Description
- ITIL process building and transfer.
- ITIL v3 Certified (foundation as a minimum).
- Knowledge of Incident, MIM, Service Request, Problem, Change management.
- Experience with CMDB / Asset Management / SCAM.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
- We are looking for a Service Management lead who is process oriented. Will build/transfer ITIL processes including demand, service portfolio, service catalog and service fulfilment. ITIL and Lean, Six Sigma and/or Agile/Scrum expert desired.
- 6-10 or more years of service management;
- ITIL v3 Certified (foundation as a minimum, manager or expert level desirable);
- Strong verbal and writing skills in order to effectively communicate information to clients and internal team members;
- Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM, Remedy);
- Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes;
Primary Skills
- They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting.
- Apart from these, other critical area is CMDB / Asset Management / SCAM.
- A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently.
Secondary Skills
- They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis.
- The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation.
- They will be responsible for aspects of the overall delivery.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
