Service Porter

1 Month ago • All levels

Job Summary

Job Description

Mountain States Toyota is a growing automotive company focused on doing things the right way, with a strong emphasis on treating guests well, taking pride in work, and providing employee growth opportunities. The Service Porter is responsible for managing vehicle traffic flow in the service area, ensuring customer convenience, and maintaining an organized service parking area. Key duties include greeting customers, recording vehicle information, parking vehicles safely, retrieving customer cars, installing protective covers, and maintaining a clean service drive. The role also involves driving vehicles to and from service lanes, making key tags, maintaining a professional appearance, and adhering to all company safety policies.
Must have:
  • Greet customers with a friendly attitude
  • Record customer name, VIN, tag number, and damage
  • Control service traffic flow
  • Drive safely and report lot damage
  • Retrieve customer vehicles
  • Install seat covers and floor mats
  • Maintain a clean service drive area
  • Adhere to safety policies
Good to have:
  • Ability to pass pre-employment testing (background, MVR, drug, credit)
  • Valid driver's license
  • Authorized to work in the USA
Perks:
  • Competitive Medical, Dental, Vision, HSA, 401k
  • Paid Time Off
  • Award winning training
  • Opportunities for internal advancement
  • Car purchase and lease benefits
  • Personal Automotive Concierge Service
  • Cooperative team-based approach

Job Details

Company Description

Mountain States Toyota is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Please check out the Mountain States Toyota site and see what we have to offer! 

Salary $20.00 per hour

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us

Job Description

The Service Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

·       Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

·       Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)

·       Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

·       Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

·       Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

·       Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

·       Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

·       Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

·       Drives vehicles to and from service lane, service stalls, and parking lot as needed.

·       Makes key tags for vehicles

·       Maintains a professional appearance

·       Performs other duties as assigned

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

 

Qualifications

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·       The requirements listed are representative of the knowledge, skill, and/or ability required.

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

(The Service Porter Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of $20.00.)

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