ServiceNow Developer / Administrator

Position Summary:

Illumina is seeking a highly motivated and team oriented ServiceNow Administrator/Developer specializing in one or more ServiceNow applications such as ITSM, ITAM, SAM, HR and WSD. In this role, you will drive solutions on the ServiceNow Platform by predominantly configuring and developing ServiceNow modules by building workflows, business rules, and integrating data from other systems. You will monitor and troubleshoot issues regarding the health, availability, performance and issues of the platform. You will need strong analytical and problem-solving skills to support the organizations growing ServiceNow platform.

Responsibilities:

• Build, configure, and maintain the ServiceNow platform via incident, request and problem resolution.
• Provides day-to-day operational support and maintenance including planned maintenance outages.
• Keep platform updated via regular patching, upgrades and health scan resolutions.
• Develop workflows and catalog items as part of enhancements and projects to meet business needs.
• Monitor and fine tune plugins to achieve optimum performance levels.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Provides analysis of problems while working toward solutions to technical issues.
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Act as a Tier-2/3 support for system 7x24x365

Requirements:

• At least 5 years in IT Development experience with 2 or more years working as a ServiceNow developer with extensive experience with one or more ServiceNow modules such as ITSM, ITOM, HR, and WSD.
• On-call flexibility, including, unplanned and planned maintenance and outages
• Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script
• Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira
• Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization (preferred)
• Experience with ServiceNow’s Common Services Data Model (CSDM) (preferred)
• Experience working in a regulated environment within a global company (preferred)
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)

Education:

Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.