Services Operations Analyst
Job Summary
Job Description
- Analyze KPIs to evaluate service delivery effectiveness
- Support accurate revenue recognition and forecasting
- Monitor and optimize resource allocation
- Identify gaps in workflows and recommend improvements
- Create and maintain operational reports and dashboards
- Partner with cross-functional teams
- Assist in project execution and monitoring
- Bachelor's degree in business, Finance, or Operations
- 2-5 years of operations analysis experience
- Proficiency in Excel, SQL, and data visualization tools
- Strong analytical and quantitative skills
- Exceptional attention to detail and organizational skills
- Ability to communicate complex data insights clearly
- Self-starter in a fast-paced environment
- MBA or advanced degree
- Familiarity with PSA tools (Mavenlink, FinancialForce, OpenAir)
- Work with a high-impact, fast-growing global company
- Work on strategic projects influencing business outcomes
- Join a team valuing innovation, collaboration, and continuous improvement
- Opportunities for growth and professional development
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family
- Daily meditation breaks
- Virtual fitness
- Access to Headspace
- Continuous learning opportunities with LinkedIn Learning
Job Details
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Job Title: Services Operations Analyst
Location: Remote
Job Summary:
We are seeking a highly motivated and detail-oriented Services Operations Analyst to support the Professional Services organization at Sprinklr. This individual will serve as a trusted advisor to the Delivery Leadership team, contributing to strategic planning, business process optimization, and data-driven decision-making. The role plays a critical part in enhancing service delivery efficiency, resource planning, and revenue forecasting through insightful analysis and reporting.
Key Responsibilities:
Operational Analytics: Analyze key performance indicators (KPIs) to evaluate the effectiveness of service delivery and identify improvement opportunities.
Revenue Forecasting: Support accurate revenue recognition and forecasting models in collaboration with Finance and Delivery teams.
Resource Management: Monitor and optimize resource allocation, utilization rates, and project staffing.
Process Optimization: Identify gaps in current workflows and recommend scalable process improvements to enhance operational efficiency.
Reporting & Dashboards: Create and maintain detailed operational reports, dashboards, and executive summaries to support business reviews and strategic planning.
Cross-functional Collaboration: Partner with Finance, Sales, HR, and Delivery teams to align operational activities with organizational goals.
Project Support: Assist in the execution and monitoring of key initiatives and programs within the Professional Services organization.
Qualifications:
Bachelor's degree in business, Finance, Operations, or a related field; MBA or advanced degree is a plus.
2–5 years of experience in operations analysis, preferably within professional services, SaaS, or consulting environments.
Strong analytical and quantitative skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
Familiarity with professional services tools and platforms (e.g., PSA tools like Mavenlink, FinancialForce, or OpenAir) is a plus.
Exceptional attention to detail and organizational skills.
Ability to communicate complex data insights clearly and effectively to non-technical stakeholders.
Self-starter with the ability to thrive in a fast-paced and dynamic environment.
Why You’ll Love Sprinklr:
A chance to work with a high-impact, fast-growing global company.
Work on strategic projects that influence real business outcomes.
Join a team that values innovation, collaboration, and continuous improvement.
Opportunities for growth and professional development.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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