Services Order Management & Billing Team Lead - Japanese Speaker

1 Year ago • 6 Years +

Job Summary

Job Description

NCR VOYIX Corporation is seeking a Services Order Management & Billing Team Lead who is fluent in Japanese. The role involves coordinating order processing and billing activities for service contracts, including database handling and invoicing. The team lead will supervise a Customer Advocate Team responsible for reviewing legal agreements, maintaining equipment databases, processing movements, and updating equipment status. Responsibilities also include ensuring compliance with NCR Voyix policies, reconciliation and reporting of revenue data, archiving, record retention, and providing audit support. The ideal candidate will have a Bachelor's degree in Finance, Accounting, Business Administration, or a related field, with at least 6 years of experience in Order Management and Billing, preferably in a global company. Strong problem-solving, customer service, and communication skills are essential, along with a high sense of accountability and urgency, and a passion for service delivery. Fluency in English is required.
Must have:
  • Coordinate order processing and billing
  • Supervise Customer Advocate Team
  • Maintain equipment database
  • Invoicing and revenue recognition validation
  • Adhere to NCR Voyix policies
  • Reconciliation and reporting
  • Archiving and record retention
  • Provide audit support
  • JLPT N1/N2 certification
  • Strong accountability and urgency
  • Passion for service and problem solving
  • English language proficiency
Good to have:
  • Outsourced exposure or experience
  • Global/Multi-Country experience
  • Analytical skills

Job Details

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Services Order Management & Billing Team Lead

Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing.

Responsible for the following major activities:

  • Coordination of order processing and billing activities for Order Management contracts
  • Supervision and daily task management of Customer Advocate Team that oversees the following areas:
  • Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
  • Maintaining of equipment database and processing, updating movements, additions and cancellations
  • Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system
  • Adhering to the procedures in compliance with NCR Voyix policies
  • Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results
  • Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
  • Providing internal and external audit support as requested

Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 6 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

  • Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
  • Strong problem solving and customer service skills
  • Ability to communicate well with all involved parties on different level of the process
  • Dedication
  • JLPT N1/N2 required
  • Strong sense of accountability
  • High sense of urgency
  • Must possess a passion for delivering excellent service and problem solving
  • Language: English

Preferred Qualifications

  • Outsourced exposure or experience preferred
  • Global/Multi-Country experience strongly preferred
  • Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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About The Company

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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