Site Reliability Engineer

37 Minutes ago • 7-11 Years

Job Summary

Job Description

As a Site Reliability Engineer, you will be responsible for maintaining and managing complex, distributed big data ecosystems to ensure their reliability, scalability, and security. Your responsibilities include automating processes, optimizing workflows, troubleshooting production issues, and driving system improvements across multiple business verticals. You will manage and support Linux/Unix environments, lead on-call rotations, design and implement automation systems for big data infrastructure, troubleshoot production issues, design and review system architectures, enforce security standards, and ensure system availability and performance.
Must have:
  • Manage and maintain Linux/Unix environments.
  • Lead on-call rotations and incident responses.
  • Design and implement automation systems.
  • Troubleshoot and resolve production issues.
  • Strong expertise in Linux including IP, Iptables, and IPsec.
  • Proficiency in scripting/programming (Perl, Golang, Python).
  • Experience with the Hadoop stack.
  • Experience with DevOps tools such as Saltstack, Ansible, Docker, Git.
  • Experience with SRE Logging and monitoring tools: ELK stack, Grafana, Prometheus, opentsdb, Open Telemetry.
Good to have:
  • Experience managing infrastructure on public cloud platforms (AWS, Azure, GCP).
  • Experience in designing and reviewing system architectures.
  • Experience with observability tools.
Perks:
  • Insurance Benefits (Medical, Critical Illness, Accidental, Life)
  • Wellness Program (Employee Assistance Program, Onsite Medical Center, Emergency Support System)
  • Parental Support (Maternity, Paternity, Adoption Assistance, Day-care)
  • Mobility Benefits (Relocation, Transfer Support, Travel)
  • Retirement Benefits (PF, Gratuity, NPS, Leave Encashment)
  • Other Benefits (Higher Education Assistance, Car Lease, Salary Advance)

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role:

This role is responsible for managing and maintaining complex, distributed big data ecosystems. It ensures the reliability, scalability, and security of large-scale production infrastructure. Key responsibilities include automating processes, optimizing workflows, troubleshooting production issues, and driving system improvements across multiple business verticals.

Roles and Responsibilities:

  • Manage, maintain, and support incremental changes to Linux/Unix environments.
  • Lead on-call rotations and incident responses, conducting root cause analysis and driving postmortem processes.
  • Design and implement automation systems for managing big data infrastructure, including provisioning, scaling, upgrades, and patching clusters.
  • Troubleshoot and resolve complex production issues while identifying root causes and implementing mitigating strategies.
  • Design and review scalable and reliable system architectures.
  • Collaborate with teams to optimize overall system performance.
  • Enforce security standards across systems and infrastructure.
  • Set technical direction, drive standardization, and operate independently.
  • Ensure availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
  • Resolve, analyze, and respond to system outages and disruptions and implement measures to prevent similar incidents from recurring.
  • Develop tools and scripts to automate operational processes, reducing manual workload, increasing efficiency and improving system resilience.
  • Monitor and optimize system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
  • Collaborate with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle.
  • Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities.
  • Develop and enforce SRE best practices and principles.
  • Align across functional teams on priorities and deliverables.
  • Drive automation to enhance operational efficiency.

Skills Required:

  • Over 6 years of experience managing and maintaining distributed big data ecosystems.
  • Strong expertise in Linux including IP, Iptables, and IPsec.
  • Proficiency in scripting/programming with languages like Perl, Golang, or Python.
  • Hands-on experience with the Hadoop stack (HDFS, HBase, Airflow, YARN, Ranger, Kafka, Pinot).
  • Familiarity with open-source configuration management and deployment tools such as Puppet, Salt, Chef, or Ansible.
  • Solid understanding of networking, open-source technologies, and related tools.
  • Excellent communication and collaboration skills.
  • DevOps tools: Saltstack, Ansible, docker, Git.
  • SRE Logging and monitoring tools: ELK stack, Grafana, Prometheus, opentsdb, Open Telemetry.

Good to Have:

  • Experience managing infrastructure on public cloud platforms (AWS, Azure, GCP).
  • Experience in designing and reviewing system architectures for scalability and reliability.
  • Experience with observability tools to visualize and alert on system performance.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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